Since 1994, Arise Virtual Solutions Inc. has created a disruptive technology platform that connects the world’s biggest brands with the largest network of gig-economy Service Partners in the BPO industry. Owned by Warburg Pincus, one of the world’s largest Private Equity Firms, Arise is the work-from-home pioneer and now the CX Transformation trailblazer. We are changing the way the world WORKS with every major brand that we support. Come be a part of the revolution as a regular-full-time employee of Arise Virtual Solutions!
Our Core Values:
Relentlessly Pursue Excellence
Empower People & Partners
Make a Difference
No Boundaries
Embrace Possibilities
Overview:
The Corporate Support Administrator is responsible for providing exceptional technical support and customer service to our corporate employees and contractors, ensuring the smooth operation of their hardware, software, and system access. The ideal candidate will be comfortable working in a remote environment and adept at using a variety of online tools to diagnose and resolve technical issues.
Key Responsibilities:
Hardware Configuration: Setup and configure laptops with software as needed by the role of the employee and the security of the corporation.
Problem Analysis and Resolution: Investigate and resolve complex problems with systems and software, utilizing technical expertise in a remote environment.
Root Cause Analysis: Conduct thorough root cause analysis for recurring issues, collaborating with remote teams and stakeholders.
Technical Guidance: Offer technical guidance and support to remote team members and other departments.
Active Directory Management: Set up and manage user accounts, groups, and permissions within Active Directory. Implement security policies, password policies, and access controls. Troubleshoot authentication and authorization issues.
Onboarding / Offboarding: Timely and accurate processing of employee and contractor change requests to least privilege standards ensure the security of the corporate environment.
Okta Identity and Access Management: Manage Okta configurations, including SSO (Single Sign-On), MFA (Multi-Factor Authentication), and user provisioning. Integrate Okta with other applications and services.
Documentation and Reporting: Maintain accurate records of problems, actions taken, and outcomes. Publishing information on common solutions, environmental changes, and process flows.
Process Improvement: Continuously identify and implement improvements in the problem management process, particularly suited for remote operations.
Requirements:
Educational Background: A degree in Computer Science, Information Technology, or related field.
Relevant Certifications: CompTIA A+, Network+, Security+, etc. are advantageous.
Experience: At least 5 years of experience in IT problem resolution, with a focus on remote support of end user and corporate IT systems.
Knowledge: In-depth knowledge of IT infrastructure, systems, and software, with an emphasis on remote troubleshooting and support.
Skills:
Proven experience as a System Administrator, Network Administrator, or similar role.
Strong problem-solving and analytical skills, with the ability to diagnose and resolve complex technical issues in a remote environment.
Experience in supporting corporate IT infrastructure and applications.
Familiarity with Pc imaging tools.
Proficient in ticketing systems such as Jira or ServiceNow and remote collaboration technologies.
Effective communication skills, both written and verbal, with a focus on customer service.
Ability to work independently and as part of a remote team.
Other Qualities:
Proactive and self-motivated, with the ability to prioritize tasks in a remote work environment.
Strong attention to detail and commitment to quality.
Adaptability to changing technologies and corporate support requirements.
Knowledge of ITIL and RBAC standards a plus.
Competitive Compensation and Benefits which include:
Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V
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