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Veeam Backup for Databases Engineer.

Remote:

Hybrid

Work from:

Bengaluru (IN)

Offer summary

Qualifications:

Fluent in English (reading/writing/speaking), Linux administration skills, Familiarity with Oracle database concepts, Familiarity with Oracle RMAN tool.

Key responsabilities:

Manage new cases according to SLA
Diagnose problems and manage escalations
Fortify client relationships for satisfaction
Document customer interactions in CRM

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11 - 50 Employees

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Job description

Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to not just bounce back from a data outage or loss but bounce forward.

With Veeam, organizations achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud.

The Veeam Data Platform delivers a single solution for cloud, virtual, physical, SaaS, and Kubernetes environments that gives IT and security leaders peace of mind that their apps
and data are protected and always available.

Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide, including 74% of the Global 2000, who trust Veeam to keep their businesses running.

Technical Customer Support is our customers’ “hotline.” This is a department that has revolutionized the way we think about technical support. They face the challenging reality of one-on-one support and leave our customers with a positive impression, providing invaluable feedback to developers and testers

We are now looking for Veeam Backup for Databases Engineer.

Your tasks will include:

Responsibility for handling new cases according to the Veeam Service Level Agreement (SLA); providing initial support, diagnosing problems and determining the need for escalation

Fortifying client relationships focused on 100% customer satisfaction

Documenting all customer interactions (emails, calls, etc.) accurately and within SLA in our CRM tool

Ensuring proper and consistent communication of issue status to customers, sales representatives and senior engineers

Preforming troubleshooting and analysis, including log file investigation

What we expect from you:

Fluent English (reading/writing/speaking)

Linux administration skills

Familiarity with Oracle database concepts (11g, 12c and 18c, Windows and Linux implementations)

Familiarity with Oracle RMAN tool and ability to use this tool for database backup and recovery

Familiarity with Oracle RAC (Real Application Cluster) concepts

Familiarity with SAP HANA database concepts will be considered significant advantage

Analytical and problem-solving skills

Ability to quickly learn, understand and explain technical information

Ability and desire to take ownership of client issues through resolution

Excellent time management skills

Ability to work in a fast-paced environment

We offer:

Family Medical Insurance
Annual flexible spending allowance for health and well-being
Life insurance
Personal accident insurance
Employee Assistance Program
A comprehensive leave package, including parental leave
Meal Benefit Pass
Transportation Allowance
Veeam Care Days – additional 24 hours for your volunteering activities
Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Please note: If the applicant is permanently located outside India, Veeam reserves the right to decline the application.
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Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

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