Eagle Interview Event : Patient Support Services Reps

Overview:

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Eagle Pharmacy Interview Event:

Patient Support Services Reps: Sign on Bonus $500.00

 Pharmacy Technicians

Shippers

Wednesday  November 20th 2024 from 10-4pm

Location: 330 Eagles Landing Dr.,Lakeland, Fl 33810

Hiring Patient Support Services Reps. If you are interested, apply to this posting stating which position which you are interested in. Please attach a current resume. By applying, you are registering for the event. A recruiter will be in contact prior to the event. (All positions work onsite)

Job type: Full -time

Benefits start Day 1: Medical, Vision, Dental, Vacation time, 401K

• Full-Time: 40 hours per week schedule
• Benefits: Health Care Plan ( Medical, Dental & Vision)
• Training: Paid Training & Development
• Great workplace: Positive, productive work environment that people enjoy working in.
• Growth: Opportunity for professional and personal growth.
• Culture: Inclusive
• CHART Values: Caring, Honesty, Accountability, Respect and Trust
• Employee Referral Program: Refer a friend and earn up to $1000 per person

Patient Support Services Representative w $500 Sign on Bonus

Essential Functions
• Answer inbound phone calls in a prompt, courteous and professional manner ensuring compliance with state and federal regulations.
• Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s satisfaction.
• Contact patients through outbound calls to assist in the processing of prescription medications in line with state and federal regulations.
• Provide support to pharmacy through the completion of tasks including but not limited to enrollment updates, processing payments and releasing orders, updating patient demographics, written and oral communication with pharmacy staff to ensure completion of prescription orders.
• Compile and maintain reporting requirements as requested by the business.
• Handle difficult people and problems professionally.
• Accurately completing other tasks as assigned by management.General Qualifications

Experience:
• Pharmacy or medical experience is desired.
• 6 months minimum of call center experience
• 6 months minimum of administrative duties
• Familiar with Microsoft Word, Excel, and Outlook

Education:
• High School diploma or equivalent required.
• Post High School or specialized training a plus.

 Eagle Pharmacy Shipping Associate : Under the direct supervision of the Pharmacy Support Manager, pack and ship prescriptions following all shipping procedures.

TYPICAL HOURS: Monday & Tuesday 8:30-6 ; Wednesday and Thursday 9:30-6 to Friday 12-6pm

 Essential Functions

• Accurately pack and ship prescription orders for Eagle Pharmacy in a timely manner.
• Follow all procedures and each step on the packing and shipping checklist when packaging or shipping an order.
• Responsible for stocking freezers with ice packs.             
• Respect and maintain confidentiality guidelines of HIPAA.
• Responsible for keeping area clean and adequately stocked with boxes and supplies.
• Follow all company policies and procedures.
• Responsible for other duties as assigned by Eagle Management.

Qualifications

Education:
• High School Diploma or equivalent

Experience:
• Preferred, one-year minimum of shipping/receiving experience

Skills:
• Ability to lift 20lbs.
• Ability to work in a standing environment.
• Ability to communicate effectively, patiently, and courteously.
• Focused team player, who can work in conjunction with pharmacists, other departments, and management.
• Work independently with little supervision and meet daily deadlines.
• Ability to perform repetitious work accurately.
• Ability to handle multiple activities or interruptions at once.
• Attention to detail.

Environmental/Working conditions:
This position requires prolonged standing. In addition, this position requires hand-eye coordination and manual dexterity sufficient to operate standard office equipment, including the operation of standard computer and phone equipment. May have occasional high stress when dealing with customers/clients and employees. This position may be required to work long hours.