Business Analyst

Overview:

Business Analyst

The Business Analyst will provide system support to the various business units within the enterprise by means of research, analysis, testing, documentation and training for issues and enhancements related to all systems.  

The ideal candidate will possess a strong working knowledge of the SDM (System Development Methodology) process and will have the ability to analyze systems and processes within the Personal/Commercial insurance environment.  In this position, you will provide recommendations for enhancing workflows to improve processes and identify and correct system issues. 

Essential Functions and Responsibilities:

• Create requirement documents that are complete, consistent, comprehensible and feasible
• Preparation of the Impact Analysis needed for new systems or enhancements to existing systems.
• Adhere to the project’s timeline and keep the Manager apprised of status, issues and progress.
• Document functional requirements to include all information needed by the developers by translating business requirements into detailed system/IT requirements.
• Participate in the preparation of Test Plans and execution of Systems Testing in conjunction with the QA Team.
• Assist the Business Team during User Acceptance Testing (UAT) by answering any questions, reviewing test director defects and determining if it is a true defect, or whether a change control is needed before assigning to development team.
• Prepare meeting agenda and take minutes (as needed).
• Interpersonal skills to establish good rapport, generate enthusiasm, negotiate priorities, and to resolve conflicts between various groups
• Ability to work across teams including project managers, QA team and development teams
• Understands how to communicate difficult/sensitive information to key people across the business
• Provides input to the Development Manager in the creation of project plans, estimates, and schedules
• Creates and delivers informative, well-organized presentations
• Prepare effective meeting agendas and documents minutes as needed
• Takes initiative identifying enhancements to systems that will benefit our business partners

Qualifications and Education:

• 2+ years of experience working as a Business Analyst
• 2+ years of property and casualty insurance industry experience
• BA/BS degree required (computer science or related field preferred)
• Experience with designing and testing software applications
• Experience with SQL language in DB2 and MS SQL Server
• Use case development
• Strong written and verbal communication skills, collaboration skills; great attention to detail
• Proficient in Microsoft Office Suite (Excel, Access, PowerPoint, Word, Visio, and Project).
• SQL experience
• Well organized with the ability to manage multiple tasks simultaneously to meet demanding deadlines
• Jira experience is a plus
• Quickly understands the business issues and data challenges of client’s organization and industry
• Testing experience is a plus
• Property and Casualty Claims system experience is a plus

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.0 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.

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