Director of CIED Services

Title: Director of CIED Services  

Locations: Remote  

Salary: $85,000 - $95,000 

Employment Type: Full-Time  

Full-time Benefits: Medical, Dental, and Vision (with company contribution), Paid Time Off, and 401K  

About CRMS by DocGo:  

CRMS by DocGo is leading the proactive healthcare revolution with an innovative care delivery platform that includes mobile health services, population health, remote patient monitoring, and ambulance services. CRMS by DocGo disrupts the traditional four-wall healthcare system by providing high quality, highly affordable care to patients where and when they need it. CRMS by DocGo's proprietary, AI-powered technology, logistics network, and dedicated field staff of over 5,000 certified health professionals elevate the quality of patient care and drive efficiencies for municipalities, hospital networks, and health insurance providers. With Mobile Health, CRMS by DocGo empowers the full promise and potential of telehealth by facilitating healthcare treatment, in tandem with a remote physician, in the comfort of a patient's home or workplace. Together with CRMS by DocGo's integrated Ambulnz medical transport services, CRMS by DocGo is bridging the gap between physical and virtual care. 

Position Overview: 
The Director of CIED Services will be responsible for overseeing the day-to-day activities and supporting the strategic execution of the CIED service line. Reporting to the VP of Clinical Operations, this role will lead a remote team and ensure the highest quality of patient care in alignment with company objectives. The Director will collaborate with cross-functional teams to drive operational efficiency, regulatory compliance, and continuous improvement. 

The ideal candidate will have strong leadership skills, experience in remote patient care models, and a thorough understanding of clinical operations health technology environments. 

Key Responsibilities: 

CIED Operations Management: 

• Oversee the daily operations, ensuring efficient and consistent delivery of CIED services 

• Oversee the CIED managers, ensuring proper staffing levels, training, and performance management. 

• Develop, implement, and optimize workflows to enhance operational efficiency. 

Quality & Compliance: 

• Ensure compliance with healthcare regulations, such as HIPAA, CMS guidelines, and other relevant laws and standards. 

• Monitor team performance metrics and work with the VP of Clinical Operations to develop strategies for continuous improvement. 

• Ensure that all Policies and Procedures are current and reflect the operational norms of the department. 

Collaboration & Leadership: 

• Work with sales and marketing teams to align CIED operations with business development goals and customer expectations. 

• Provide leadership and guidance to the CIED management team, fostering a culture of teamwork, continuous learning, and accountability. 

Data-Driven Optimization: 

• Analyze data and metrics to identify trends, inefficiencies, and areas for improvement. 

• Support the development of reporting and analysis to demonstrate the effectiveness of CIED remote monitoring and other related service lines. 

Program Development & Implementation: 

• Assist the VP of Clinical Operations in developing and launching new CIED programs and services. 

• Ensure smooth implementation of new processes and technologies across the organization. 

Team Leadership & Development: 

• Support the recruitment, training, and development of staff, promoting a high-performance culture. 

• Mentor and coach management team members, ensuring alignment with company goals and industry best practices. 

• Conduct regular performance reviews and provide feedback to enhance the skills and capabilities of the team. 

Qualifications: 

Education & Experience: 

• Bachelor’s degree in healthcare or related field preferred 

• Minimum of 7 years of clinical operations experience, with at least 3 years in a management or leadership role. 

• Experience in telemedicine, remote patient monitoring, or digital health environments strongly preferred. 

• Strong knowledge of healthcare regulations and quality standards (e.g., HIPAA, CMS). 

Skills & Competencies: 

• Proven leadership skills with the ability to manage a distributed team. 

• Strong understanding of workflows and operational processes in a healthcare technology setting. 

• Data-driven decision-making with experience in clinical analytics and performance monitoring. 

• Excellent organizational, problem-solving, and communication skills. 

• Ability to work effectively in a remote, fast-paced environment. 

Preferred Qualifications: 

• Experience in scaling clinical operations in a health tech company. 

• Familiarity with remote monitoring tools, EHR systems, and telehealth platforms. 

• Experience leading clinical teams in a multi-state or multi-jurisdictional environment. 

• Familiarity with Value Based Care (VBC) key performance indicators (KPIs) - both identification of KPIs and gathering data.