Lead Availability Capacity Analyst

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world.  As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose: Leads the team that ensures the availability of IT services and that IT infrastructure meets both current and future agreed performance requirements and service levels in a cost-effective and timely manner. Establishes and maintains a capacity and availability management strategy, provides and allocates resources appropriately, and monitors, analyzes, understands, and reports on current and future demand for services. Responsible for leading and presenting projects and processes.

• Works with monitoring tools to ensure capacity and availability needs are met; leverages the analysis from these tools to make accurate judgments on capacity requirements and makes appropriate recommendations
• Monitors IT availability levels, compares actual levels against targets, and addresses shortfalls
• Interprets data, analyzes results using statistical techniques in order to provide data-driven recommendations
• Reviews and submits weekly, monthly & ad-hoc reporting on capacity and availability related incidents
• Addresses performance-related issues from the standpoint of capacity and availability
• Assesses the availability impact of new change requests
• Ensures the successful, and timely resolution or initiation of resolution to detected capacity and availability issues, including notification and prioritization of high impact issues
• Oversees the capacity & availability plan for continuous improvements in capacity, availability, and performance management processes
• Performs other duties as assigned
• Complies with all policies and standards

Education/Experience: A Bachelor's degree in a quantitative or business field (e.g., statistics, mathematics, engineering, computer science).
Requires 5 – 7 years of related experience.

Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.

Technical Skills:

One or more of the following skills are desired.

• Experience with ITIL capacity and availability management; capacity and availability monitoring with knowledge in diagnosing problems to improve the availability of IT services; performing analysis, reporting and presentation of capacity/availability related information to be used by end-users and technical groups
• Experience with Information Technology Infrastructure Library (ITIL) Foundations
• Experience with TrueSight or Helix highly preferred
• Splunk query language experience preferred
• FinOps or Cloud optimization experience preferred

Soft Skills:

• Intermediate - Seeks to acquire knowledge in area of specialty
• Intermediate - Ability to identify basic problems and procedural irregularities, collect data, establish facts, and draw valid conclusions
• Intermediate - Ability to work independently
• Intermediate - Demonstrated analytical skills
• Intermediate - Demonstrated project management skills
• Intermediate - Demonstrates a high level of accuracy, even under pressure
• Intermediate - Demonstrates excellent judgment and decision making skills
• Intermediate - Ability to communicate and make recommendations to upper management
• Intermediate - Ability to drive multiple projects to successful completion
• Intermediate - Possesses technical aptitude

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.  Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.  Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act