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Summary:
Under general direction of the Business Practice Consultant, the Business Coach is responsible for building a strong advisor/coaching relationship with their oncology practice customers. They are responsible for translating key performance metrics into an actionable plan of improvement for member customers, as well as being a point of contact on Provider Technology solutions for all customers. In addition, assists in evaluating requests for enhancements, communicating best practices for technology implementations, identifying opportunities for additional offerings, facilitating discussions with operations/customers to clarify business requirements/needs and managing customer expectations around technology and solution offerings.
Primary Duties and Responsibilities:
Addresses new or existing issues within practice functional areas to identify potential areas of weakness within the operations
Acts as an instructor and subject matter expert for Financial Performance Optimization Solutions and Provider Technology offerings for the Division’s field sales force and customers
Provides business coaching to Financial Performance
Optimization customers regarding purchasing optimization, pharmacy revenue cycle, and 340B solutions, business process optimization and best-demonstrated practices
Articulates technology and product positioning to both business and technical users within a practice
Works in conjunction with sales team as the key business operations advisor and product advocate for Division’s products
Reviews product specific requests, better refine requirements/scope of requests with internal technology/solutions team and provide tactical and strategic recommendations
Works with Analytics team to develop appropriate performance reporting and ensure data capture for reports
Adheres to standards and procedures for project reporting, problem resolutions and documentation
Develops and maintains relationships with customers, deliver excellent customer service and manage customer expectations appropriately
Collaborates with field sales teams to identify key practices regarding business and provide assessment of needs and suggest solutions
Maintain awareness of competitive activity and industry trends.
Provides follow up calls to customers when appropriate and escalate problems as necessary
Assists in the development and delivery of product demonstrations to practices
Assists with implementation of special projects and/or contracting relating to solution offerings within the practices
Must be willing to travel and work from a home office environment. Travel minimal <10%.
Requires a minimum of four (4) years progressively responsible related experience, including training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education
Must have at least 3 years' experience in a customer-facing role, preferably in customer relationship management or account management
Proven track record of building and maintaining strong customer relationships
Excellent communication and interpersonal skills, with the ability to engage effectively with customers at all levels
Must have extensive experience with revenue cycle integrity or 340B
Knowledge of organization’s policies and procedures
Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment
Knowledge and understanding of the practice revenue cycle and 340B
Individual must maintain professional knowledge associated
Ability to work independently and as part of a team
Individual should be proficient in the latest Microsoft Office applications
Excellent analytical skills
Excellent organizational skills
Excellent consultative skills
We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado/California/Washington/New York/Hawaii/Vermont/Minnesota/Massachusetts/Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.
The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
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