Deputy PAR Manager

About GKG:

With a passion for excellence, Golden Key Group (GKG) helps clients solve their strategic, organizational, and operational challenges to better meet their mission demands.  We have serviced more than 25 Federal departments and agencies and several large commercial companies since our inception in 2002.

Golden Key Group's talented professionals, combined with our strategic partners, bring a depth of commercial and government experience and expertise.  We are relentless in delivering the highest levels of services to provide tangible value and create sustainable results for our clients.

This supervisory position has been established for the Golden Key Groups (GKG) Department of Commerce Personnel Action Request, Payroll, and Benefits Services (PP&B) contract, which provides human resources operational support for processing services for ten Bureaus/Offices with a customer base of approximately 22,000 employees. This GKG position is a full-time, supervisory, fully remote contract role and may require occasional in-person meetings.  The position reports to the PAR Operations Manager.

The Deputy PAR Manager serves as Supervisor of a processing team and will be accountable to lead and provide oversight of program activities for all aspects of personnel action request processing, including Triage, Processing, Special Handling, and Quality Control. The incumbent delivers support for leadership of the PAR team while directing all PAR team sub-leads to ensure timely and accurate processing of personnel actions. Additionally, this position will support the PAR Operations Manager in the collaboration with other operational managers and team leads to evaluate program efficiency and effectiveness by reviewing reports and providing relevant information to GKG key stakeholders, will conduct tactical and strategic planning through training of staff, and implement process improvements related to end-to-end transactional services.  The incumbent is also responsible to partner with program leadership to inform, guide and support with evaluation of operational effectiveness and quality assurance.

Program Management:

• Provide comprehensive advisory services and reviews actions that apply and SINQ’s through a thorough understanding of PAR principles and concepts.
• Provide regulatory review of SF-50s/SF-52s to ensure proper documentation in the clients’ system(s) of record.
• Accomplish strategic objectives by reporting efforts on various project activities.
• Communicate job expectations by planning, counseling, monitoring, appraising, and reviewing work contributions.
• Provide sound recommendations and support the implementation of work production, productivity, quality, and customer-service standards by resolving problems, completing audits, identifying trends, determining system improvements, and implementing change.
• Enhance department and organization reputation by partnering with the PAR Operations Manager to establish ownership for accomplishing new and innovative requests and exploring opportunities to add value to position accomplishments. 

Operational Management:

• Oversee all PAR activity to include actions received through HRConnect, the Talent Management Office (TMO) Portal, the client Contact Center inquiries, as well as standard reports generated from the National Finance Center (NFC) and HRConnect.
• Stay informed about HR terminology, procedures, and regulations, ensuring compliance with Office of Personnel Management (OPM) and 5 CFR guidelines.
• Ensure the accurate processing of personnel actions (SF-52s and SF-50s) for various HR transactions, including promotions, awards, reassignments, retirements, etc.
• Monitor the input of personnel actions and documentation into the NFC payroll/personnel system, reviewing and contributing to the correction of errors.
• Stay abreast of contract modifications to maintain service level agreement requirements.
• Provide daily guidance to help develop and implement business strategies and procedures to ensure timely and accurate processing, in compliance with Federal HR policy and contractual obligations.
• Responsible to track service level agreement compliance and other key performance indicators, and advise leadership on service delivery, accomplishments, challenges, and opportunities.
• Oversee and update daily, weekly, and monthly dashboards to manage workload and track timely completion of processing work.
• Continually assess volume of work and resources available and realign as needed to ensure all work is completed on time.
• Interpret and adapt personnel action processing standards and guidelines to secure sound processing of various processing actions.
• Collaborate with PP&B leadership to initiate, manage, and facilitate continuous improvement projects to gain efficiency, improve productivity/accuracy, and accelerate growth.
• Prepare and present accomplishments to the PAR Operations Manager, using effective visualization methods and precise analytics.
• Coach and mentor team members in performing technical work, monitor performance accomplishments, and provide feedback and advisement where applicable.
• Serve as Acting PAR Operations Manager in their absence.
• Coordinate and program management responsibilities including control account management, risks, and opportunities, and managing costs. Perform other duties as needed.
• Other duties as assigned.

• Must possess demonstrable experience supporting federal personnel action processing and have a minimum of 12 to 15 years of federal human resource experience working independently with the application of PARs principles and practices.
• Minimum of 5 years’ supervisory experience managing seasoned and junior personnel with the ability to provide performance feedback, monitor individual performance, coach, and mentor team members.
• A college degree in Human Resources, Psychology, Business Administration, or related field highly desired or equivalent combination of education and experience required.
• Exceptional verbal and written communication skills with the ability to write correspondence to various audiences.
• Ability to multi-task, manage competing priorities, and change course when high priority matters arise.
• Exhibit demonstrable customer service skills and can work as a member of a high performing team to collaborate and reach common goals.
• Keen understanding of OPM processing standards, rules, and regulations required.

Technology:

• Understanding of National Finance Center, HRConnect, EmpowHR, EPIC, eOPF, or other federal systems of record required.
• Proficiency in Microsoft Office Suite including Word, Excel, PowerPoint, SharePoint, Outlook, and MS Teams is essential for successful execution in this role.

ADA Requirements:

• Operate a PC and phone in an office environment.
• Work in a primarily sedentary position.
• Perform some bending, light lifting, and carrying of equipment may be required.
• Any additional office equipment that is required by the position