Senior Solutions Engineer

See yourself at Twilio

Join the team as our next Senior Solutions Engineer - Segment.

Who we are 

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion mean that no matter your location, you’re part of a vibrant, diverse team making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. 

About the job

Have you got a knack for explaining technical concepts? Do you want to work closely with industry-leading companies to solve some of their toughest problems? We’re looking for a Senior Solutions Engineer, Segment who loves teaching people, solving problems, and wants to be a major factor in adding to the list of our biggest customers. You will be joining a team of solutions engineers that are passionate about storytelling, problem solving, and building meaningful solutions that solve real-world problems.

We partner with Account Executives in discovering technical and business pains and requirements, advocating for customer needs to internal teams, and demonstrating the art of the possible. We get excited talking to data engineers, marketers, and product managers, and also know how to distill technical concepts to our buyers, while simultaneously articulating business value. We’re here to make our customers’ lives easier by providing them with the right solutions for their challenges in customer data strategy and architecture.

Responsibilities

In this role, you’ll:

• Partner with Account Executives to execute pre-sales activities including opportunity qualification, discovery, demonstrations, Proof-of-Concept, RFP responses, and justifying business value. 
• Become an expert builder and evangelist of Segment’s products and partner ecosystem.
• Lead technical evaluations with our prospects to uncover their goals and technical pain, in order to design, demonstrate and present innovative solutions that unlock business-level gains. 
• Develop subject matter expertise on Customer Data Platforms (CDPs)  and Segment’s role within the customer data ecosystem.
• Act as a trusted advisor to consult with customers and prospects in order to influence their customer data strategy and architecture design.
• Build a perspective on customer and market trends by listening to prospects and advocating for customer interests to influence Segment’s strategy and vision. 

Qualifications 

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• You have 3+ years of success in a customer-facing solutions engineering role (presales). 
• You have a curiosity that often manifests in understanding technology "under the hood", and have a knack for understanding technical concepts.
• You have excellent communication skills to effectively run product demos to both business and technical buyers.
• You are comfortable with APIs and integration.
• You have a passionate commitment to closing deals.
• You're a customer-focused problem solver who finds creative solutions while always doing what's best for the customer.
• You have experience with Data Engineering and Cloud Data Warehouses.
• You have experience with marketing technology such as marketing automation, personalization, journey orchestration, or advertising.

Desired:

• You have experience with customer data platforms. 
• You have experience collaborating within teams utilising the MEDDICC framework and applying it to deliver value-focused demos. 
• You’ve built websites and/or mobile apps, or have experience working with ETL and/or data pipelines. You are familiar with the cloud infrastructure that powers them (e.g. Amazon Web Services, Google Cloud Platform, Microsoft Azure, etc).
• You have some experience with Data Analytics, Data Science, AI, or Machine Learning. 

Location 

This role will be located in the United Kingdom. 

Travel 

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25%  travel is anticipated to help you connect in-person in a meaningful way. 

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.