L2 Engineer (1st to 3rd line) is responsible for monitoring and maintaining network infrastructure. This role involves monitoring network performance, identifying and resolving issues, delivering service requests and escalating complex problems to higher-level engineers. Capita Technology and Software Solutions (TSS) are looking for a Network Engineer for the ENNI Managed Service contract in Northern Ireland. The role is Home-Based within the UK, you will work within the Education sector delivering and supporting the central infrastructure that underpins the managed services that we provide.
What you will be doing:
- Assist in the installation, configuration, and maintenance of network hardware and software.
- Monitor network performance and troubleshoot issues to ensure optimal operation, using standard networking tools including SolarWinds NPM, NCM, PRTG
- Support the implementation of network security measures to protect data, software, and hardware.
- Collaborate with senior engineers to implement network solutions.
- Provide technical support and assistance to end-users and other IT staff.
- Maintain documentation of network configurations, procedures, and changes.
- Knowledge of enterprise wireless networks
What we are looking for:
- Basic understanding of networking concepts, protocols, and technologies (e.g., TCP/IP, DNS, DHCP, VLAN).
- Familiarity with network hardware (e.g routers, switches) and software.
- Awareness of firewalls
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities.
- Ability to learn new technologies quickly and adapt to changing environments.
- Relevant certifications (e.g., CompTIA Network+, Cisco CCNA) are a plus.
- Have the ability to understand current processes and how they are managed
- To constantly review processes for continuous improvement.
- To handle technical problems within your area (after training) from the customer effectively and escalate when required in a timely manner
- Security Clearance will be required for the successful candidate
What's in it for you?
- 23 days' holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave, paternity pay of two weeks...and plenty more
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Voluntary benefits designed to suit your lifestyle - from discounts on retail and socialising, to health & wellbeing, travel and technology
- The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
- Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
About Capita Technology and Software Solutions
Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.
We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services - from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.
TSS is right at the heart of Capita, as we work to create a technology-led organisation. You'll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that. Our purpose is to create a better outcome for you.
What we hope you'll do next:
Choose 'Apply now' to fill out our short application, so that we can find out more about you.
We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.
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