Merchant Payment Specialist Perth

Your Business

Business Payment Solutions (BPS) supports the Transaction Banking needs of the Commonwealth Bank of Australia’s Business Banking customers.

Your Team

The Business Payment Solutions Team plays a critical role in ensuring the financial wellbeing of business customers within the Business Banking Services Industry.

Your Impact & Contribution

As a Business Payment Specialist, you will be a brand ambassador for CommBank and will help find opportunities for CommBank to help Australian businesses grow.  You’ll use insights and deep CommBank product knowledge to educate and support merchants, understanding how our ecosystem of products can fit different types of businesses. You will work with CommBank merchants of all sizes.

Responsibilities

• Connect with customers by phone and email, quickly establishing trust and building value.
• Prioritise your pipeline daily for maximum efficiency.
• Understand complex requirements and help create custom solutions.
• Maintain current knowledge of the CommBank product ecosystem and how this may help customers to further grow their businesses.
• Create a great first impression for prospective CommBank merchants by using storytelling, case studies and other materials to inspire them about how CommBank could benefit their businesses.
• Develop commercially sound business cases across a wide variety of use-cases as well as target industries.
• Keep up to date with the latest business, industry and product trends.
• Maintain current understanding of sales processes.
• Maintain accurate sales and service data and documentation using business tools.

What we are looking for

• Essential: Previous customer service experience and exceptional customer service skills.
• Desirable: Finance experience or an interest in banking.
• Desirable: Previous sales or technical helpdesk experience.
• Essential: Someone who thrives in a busy environment.
• Essential: The ability to build and maintain customer relationships.
• Essential: The ability to master different technologies and multitask.
• Essential: The ability to handle customer complaints in a professional and efficient manner. Having a resilient nature is essential in this role.
• Essential: Someone with a strong risk mindset.
• Essential: Someone who is proactive in their development and the development of their colleagues.

Roster

Our customers are at the centre of everything we do. To be there for them every step of the way we'll need you to commit to a rotating roster which operates between the hours of:

• Monday – Friday.
• 8:00am – 8:00pm.
• Initial 4 weeks classroom training
• 3-month period working from office. Options to work from home after 3 months provided all performance expectations are met.
• Start date of Monday 13 January 2025

Where will you go?

This role is something you can really sink your teeth into, and most people stay in the role for more than 18 months. If you live the values and demonstrate the people capabilities, we can offer great opportunities.

Whether you want to move across the organisation or up into a leadership role, the way you live the values and demonstrate the people capabilities are key. Use the capabilities required for this role as a guide to the critical skills and behaviours you need for your next move