Non Voice Customer Support - Bilingual Chinese

Job Overview

Join Strikingly, a leading mobile-optimized website builder dedicated to empowering individuality. With our headquarters in Shanghai, China, and strong ties to Silicon Valley, we are backed by esteemed investors, including Y Combinator and Index Ventures. We are currently seeking a Bilingual Chinese-English Non-Voice Customer Support agent, affectionately referred to as Happiness Officers, to deliver exceptional, friendly service through our email and live chat channels. Candidates should possess a strong passion for assisting others and the ability to remain composed in high-pressure situations while translating our product into Chinese.

Key Responsibilities

• Embody our brand identity in every customer interaction by adopting Strikingly’s unique voice and tone.
• Create memorable experiences through outstanding customer service for both new and existing customers via diverse channels (email, chat, social media).
• Translate our product offerings and customer communications, such as newsletters and lifecycle emails, into Chinese.
• Acquire and demonstrate expertise in our product and internal software to assist customers effectively.
• Foster an atmosphere of positivity and happiness in all customer and team interactions.
  
  

Required Skills

• Professional proficiency in both Chinese and English communication.
• Genuine enthusiasm for helping individuals with varying learning styles.
• Strong desire for continuous learning, problem-solving abilities, and analytical skills.
• Previous customer service experience in a dynamic, fast-paced environment.
• Technical proficiency with a desktop computer (minimum 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher).
• Reliable internet connection (minimum 20Mbps).
  
  

Qualifications

• Proven experience in customer service within a fast-paced setting.
• Availability to commit to full-time work (40 hours per week).
  
  

Career Growth Opportunities

At Strikingly, we value our team and provide ample opportunities for career advancement and continuous skill development, enabling personal and professional growth within our organization.

Company Culture And Values

We foster a fun and collaborative international work environment where every team member is encouraged to express their individuality and contribute to customer satisfaction.

Compensation And Benefits

• Flexibility to work from any location.
• Opportunities for career progression.
• Comprehensive training and development programs.
• Paid leave with tenure of one (1) year and beyond.
  
  

Employment Type: Full-Time