Patient Relations Specialist

Overview:

At St. Luke’s, we pride ourselves on fostering a workplace culture that values diversity, promotes collaboration, and prioritizes employee well-being. Our commitment to excellence in patient care extends to creating an environment where our team can thrive both personally and professionally. With opportunities for growth, competitive benefits, and a supportive community of colleagues, St. Luke’s is truly a great place to work.

Day in the Life: 

This Patient Relations Specialist will facilitate, review and resolution of patient grievances in a systematic, timely and effective manner. This position is full-time, hybrid schedule, you will have the option to work from home on Monday's and Friday's and will be asked to be on-site Tuesday-Thursday. This role can either sit in Boise, Idaho or Twin Falls, Idaho. The hours for this role are 8am-5pm M-F. In this role you will be asked to handle all types of patient feedback and run our St. Luke’s Speak-Up Events system wide. Someone with a background in Public Health, Patient/Employee/Community Relations and Customer Service experience will excel in this position. You will be asked to possess detailed and highly proficient skills in both written and verbal communication as you will communicate with patients by phone and email. Prior experience working in EPIC is a plus.

What to Expect: 

• Facilitates timely and appropriate grievance reviews. Refers complex grievances to higher level.
• Follows current organizational policies/procedures and state/federal regulations with respect to the investigation and resolution of patient grievances. Performs process analysis and improvement functions as needed.
• Collaborates with Risk Management as needed to investigate and respond to clinical care grievances.
• Maintains appropriate documentation related to patient grievances and performs basic data analysis.
• Assists with coordination of financial transactions, e.g., account holds, adjustment request referrals, reimbursements, payments to other providers as appropriate and in consultation with Risk Management.
• Develops and maintains excellent relationships with the organization's Medical Staff, Clinical and Non-Clinical Leadership, Staff and Contracted Services as well as patients and patient representatives.
• Provides assistance and consultation to internal stakeholders including the organizations Medical Staff, Clinical and Non-Clinical Leadership, Staff and Contracted Services in resolving difficult situations. Works collaboratively with Risk Management.

Qualifications: 

• Education: Bachelor’s degree or experience in lieu of degree
• Experience: 1-year relevant experience

At St. Luke’s, caring for people in the communities we serve is our mission – and this includes our own SLHS team. We offer a robust benefits package to support our teams both professionally and personally. In addition to a competitive salary and retirement plans, we ensure our team feels supported in their benefits beyond the typical medical, dental, and vision offerings. We care about you and have fantastic financial and physical wellness options, such as: on-site massages, on-site counseling via our Employee Assistance Program, access to the Virgin Pulse Wellness tool, as well as other formal training and career development offerings to ensure you are meeting your career goals.

St. Luke’s is an equal opportunity employer and does not discriminate against any person on the basis of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or any other status or condition protected by law.

*Please note: this posting is not reflective of all job duties and responsibilities and is intended to provide an overview to job seekers.