Partner Success Manager

ABOUT US 🧐

At Signaturit Group, we are at the forefront of digital business transformation through secure digital transactions. Our innovative solutions in e-signatures and digital identity verification have empowered over 250,000 clients across more than 40 countries, ensuring compliance and enhancing digital security. Operating as an eIDAS-certified trusted third party, we adhere strictly to European and ANSSI General Security Regulation standards.

Our teams based in Barcelona, Valencia, and Paris are driving transformation across industries, optimizing digital workflows for businesses of every size.

Role Overview: Partner Success Manager 

The primary responsibility of the Partner Success Manager is to build, strengthen, and sustain mutually beneficial relationships with our partners. This role demands a balance of technical expertise and strategic insight to ensure the ongoing success and growth of these partnerships.

Partner Onboarding and Relationship Management

• Coordinate with Sales and Onboarding teams to ensure the smooth adoption of our solutions in the partner’s customers.
• Execute onboarding plans tailored to the needs of each partner and use case.
• Build and maintain strong, long-lasting relationships with partners.
• Act as the primary point of contact for partners post-sales, addressing any questions or concerns.
• Keep open communication with all partner teams and departments.
• Keep updated and provide visibility about a list of requests from all Signaturit partners.
• Keep track and provide visibility of partners requesting ad-hoc software developments.

Technical Support and Advisory Duties

• Provide partners with technical guidance and support.
• Facilitate training sessions and workshops to enhance partner knowledge.
• Analyze partner feedback and suggest product improvements.

Performance and Strategic Outcomes

• Drive performance metrics to assess partner satisfaction and revenue growth.
• Identify opportunities for up-sell and cross-sell initiatives.
• Collaborate in the development of strategic go-to-market plans with partners.

Qualifications and Experience Required

• Proven experience in partner management and customer success roles.
• Technical acumen with an understanding of SaaS platforms.
• Exceptional communication and interpersonal skills.
• Proficient in managing multiple stakeholders and priorities.

Personal Attributes and Skills

• Proactive problem-solver with a customer-focused mindset.
• Ability to work independently and as part of a team.
• Ability to analyze data and provide insights that drive business decisions.

Why Join Us?

• 👩🏽‍💻 Flexible hybrid work set up
• ⏰ Flexible working hours
• 🏥 Health Insurance
• 🍽️ Meal Vouchers (Ticket restaurants)
• 💂🏼‍♀️ Language classes offered in English or French
• 📚 Access to specialized technical training platforms
• 🎂 Celebrate your birthday with a day off

Join Our Vision 🎯

Be part of Signaturit Group's journey to revolutionize digital transactions across Europe and beyond. We are excited to welcome fresh talent who are eager to make a meaningful impact in the digital world. For more information, explore our website and discover how you can contribute to our mission.

Your future with Signaturit begins here—apply now!