Solutions Engineer - Fremont, CA

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Full-time

Salary: $145,809 – $147,809 / Year

Hours: Monday – Friday, 9:00 am to 5:00 pm, 40 Hours/ Week

Summary of Duties: Troubleshoot and resolve escalated technical support issues impacting global customers. Facilitate escalations and drive effective follow-up with Development & Engineering teams on highly complicated incidents. Own relationships with customers and serve as technical point of contact during issue resolution. Drive process improvement and increase knowledge sharing within the organization. Train technical support team members to handle recurring issues. Develop and maintain effective troubleshooting flows for customers and fellow support personnel. In the course of their duties, the Engineer may work with internally developed software requiring the review of developed code and assessing its performance and stability in the production environment. These actions may involve partnering with engineering in the development and testing of replacement code to address an identified issue. The Engineer may work with externally developed commercial software used in the delivery of Enlighted solutions requiring the assessment of its performance and stability in the production environment. The engineer will perform forensic triage to identify the source of the issue. 100% remote work permitted.

Auto req ID

431316BR

Minimum Education Required

Bachelors

Job_Category

Engineering

Additional Qualifications/Responsibilities

Qualifications: The position requires a Bachelor’s degree or foreign equivalent in Instrumentation Engineering, Electrical Engineering, Computer Science or a related field and five (5) years of experience in the job offered, DevOps Engineer, Technical Consultant, Support Engineer or an acceptable alternate occupation. Employer will alternatively accept a Master’s degree or foreign equivalent in Instrumentation Engineering, Electrical Engineering, Computer Science or a related field and three (3) years of experience in the job offered, DevOps Engineer, Technical Consultant, Support Engineer or an acceptable alternate occupation. The position also requires experience with the following: experience with Linux; networking knowledge; understanding of wireless networking (802.11, 802.15.4) concepts, networks configuration, and troubleshooting; experience with Cloud Infrastructure technologies: HTML, java script, Java, application servers, modern REST APIs; UNIX/Linux shell scripting; experience with VMWare and enterprise and cloud virtualization; SQL query language and relational database systems; Experience with IoT, Workplace Experience Technology , or Building Technologies.

City*

Fremont

State*

California

Job Code

Manufacturing Manufacturing

Affiliate Sponsor

Siemens