Customer Implementation Specialist

Inclusively is partnering with a leading insurance software company to hire a Customer Implementation Specialist. **Please note: this role is NOT an internal position with Inclusively but with the partner company.**

ABOUT INCLUSIVELY:

Inclusively is a digital tech platform that empowers job seekers with disabilities, caregivers, and veterans by using Success Enablers–accommodations and personalized workplace modifications that help all job seekers reach their full potential and excel. This includes all disabilities under the ADA, including mental health conditions (e.g. anxiety, depression, PTSD), chronic illnesses (e.g. diabetes, Long COVID), and neurodivergence (e.g. autism, ADHD).

Create your profile, select Success Enablers, and connect to jobs from our partnered employers who are committed to creating diverse and inclusive teams. When registering, you must acknowledge that this platform is for people with disabilities, caregivers, and veterans. However, Inclusively does not require candidates to disclose their specific disability to join the platform.

Job Overview

Our company is a worldwide leader in insurance technology, is currently searching for a Customer Implementation Specialist to work with insurance companies implementing new download types or lines of business through our Services, as they prepare to go live with their agency partners. You will work with the nation’s largest insurance companies and solution providers, regularly interacting with project managers and Quality Assurance staff. This role will grow your technical and project management experience with the leading software provider in the insurance industry.

What You’ll Do

• Serve as the primary point of contact with insurance carrier partners who are implementing new download types or lines of business through our Services, as they prepare to go live with their agency partners
• Work with the insurance carrier teams to implement and roll out new download types or lines of business for their agency partners
• Execute project tasks on time and to an exceptional standard of customer service
• Learn and use a combination of template languages (XML, JSON, or others) alongside proprietary technologies (no prior programming experience required)
• Work with both our company and customers’ product teams to optimize the end-user experience while successfully balancing competing client and end-consumer concerns
• Work closely with our support teams assisting with technical questions or reporting technical concerns to fellow team members.
• Provide training on our Exchange to the carrier customer service representatives responsible for configuring their agency partners for download.
• Keep track of carrier go-live timelines, revenue associated with the project, and pipeline
• Maintain and grow positive relationships with customers to ensure their satisfaction with our company

What You’ll Need to Succeed

We’re looking for someone who:

• Can work remotely or from a company office
• Ability to travel (1-2 times a year)

Your experience should include some or all of the following:

• Demonstrated experience with customer and project coordination
• Ability to establish credibility with clients at various levels based on industry, product, and technical knowledge
• XML knowledge
• ACORD AL3 Knowledge
• Strong oral, written, and interpersonal communication skills
• Ability to prioritize, work independently, and consistently meet deadlines
• Detail-oriented, including strong analytical, planning, and reasoning abilities
• Functional proficiency with MS Office products (Outlook, Word, Excel, and PowerPoint)
• Bachelor’s degree or equivalent work experience in the areas of Computer Engineering, Information Science, Computer Science, or related disciplines
• We proudly support and encourage people with military experience, as well as military spouses, to apply

Additionally, you may have:

• JSON Knowledge
• QA Testing knowledge
• Insurance Management System experience
• Insurance experience

What You’ll Gain

• Benefits from Day One
• Health insurance plans, dental, and vision
• Wellness incentives
• 401(k) and/or RRSP retirement savings plans with employer match
• Work-Life Balance
• Competitive paid vacation time and a free day for your birthday
• Personal/sick time
• Paid holidays
• Flex Time
• Paid parental leave (U.S. candidates)
• Volunteer time off
• Empowering Career Growth and Success – We invest in talent, care about our people, and are empowered by the results of our work. We grow our teams from within and give our employees opportunities to advance.