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Sr. Business Analyst

Remote:

Full Remote

Contract:

Fixed term

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

3+ years implementation experience with Salesforce.com, Hands-on experience with Salesforce CRM products, Analytical and problem-solving skills, Experience in Health benefits administration processes, Bachelor's degree and/or relevant experience.

Key responsabilities:

Collaborate with Product Owners and stakeholders
Create functional specifications and use cases
Document and maintain operational process flows
Work with Development, Config, and QA teams
Plan, prioritize, and deliver system enhancements

Horizontal Talent Human Resources, Staffing & Recruiting SME https://www.horizontaltalent.com/

201 - 500 Employees

See more Horizontal Talent offers

Job description

Our client is seeking a dedicated Sr. Business Analyst to join their dynamic team. This role is remote and requires a commitment of 2 months. As a Salesforce Business Analyst, you will be an integral part of a team responsible for delivering Salesforce.com solutions that support the development of new and existing program functionality. This role is pivotal in transforming our client's Sales and Service delivery.

Your responsibilities will include:

Collaborating closely with Product Owners and business stakeholders to understand, define, and document requirements
Working alongside Solution and technical architects to develop functional specifications documentation and use cases
Consulting, documenting, and maintaining operational process flows
Collaborating with Development, Config, and QA teams
Solving complex problems and developing innovative solutions while driving for OOTB solutions on the Salesforce.com platform
Reviewing technical solutions for compliance with business processes and objectives
Planning, prioritizing, and delivering systems enhancements

To be successful in this role, you will need:

3+ years of implementation experience with Salesforce.com Sales and Service clouds
Hands-on experience with Salesforce CRM products, including workflows, process builders, validation rules, and security controls
Proven ability to leverage analytical and problem-solving skills in a fast-paced environment
Working knowledge of Salesforce Einstein
Strong presentation, communication, and interpersonal skills
Experience with Health benefits administration (HSA, FSA and Cobra, etc.) business processes
Experience in Lead to Cash, Issue to Resolution business processes
Experience in working on an agile scrum team
Salesforce Admin Certification
Consulting Cloud Certification in Sales and/or Service is preferred
Salesforce Knowledge AI preferred
Bachelor's degree and/or relevant experience

Please note that candidates must complete a background check and drug screen upon offer. We are committed to fostering a diverse and inclusive environment and encourage individuals from all backgrounds to apply.