Description
Position at Hult EF Corporate Education
Job Title: Customer Success Manager
Part-time 20 hours (Monday, Wednesday, Friday)
Temporary 12 months with a possible extension of 6 months
Office Location: Düsseldorf or Berlin
Who are we?
EF Corporate Learning is the world’s first and largest corporate language training provider. Delivering language training for organizations since 1965 and with 20+ million learners trained online since 1996, our legacy and global scale are unmatched. Many of the 3,000+ multinational organizations we serve have partnered with us for over 15 years.
Our award-winning method is designed using the largest dataset of language learners in the world, drawing from 2.2+ million English assessments, 5+ million live private classes yearly, and countless more learners enjoying structured self-study every day. The result is a learning experience with 3x better engagement and learning progress, helping your teams find their voice, faster.
The Opportunity
If you would like to join us, Team Germany is looking for a Customer Success Manager (CSM) to lead the implementation and delivery of language and intercultural communication training programs at some of the largest international companies in the Germany. In this role, your day-to-day work will vary tremendously – enabling you to serve as a consultant, project manager and internal ambassador for your clients. The successful candidate is incredibly organized and customer-driven, has a mindset of nothing is impossible and is eager to build a career in a rapidly growing and innovative education company.
Key responsibilities
- Implement learning programs, building client loyalty and satisfaction
- Work with existing and potential clients to define clear KPIs and deliverables
- Monitor KPIs and report to clients on success of learning programs to drive results, identify actions for continuous improvement, achieve renewals and assist in growing the accounts
- Foresee and react to problems rapidly with creative solutions
- Provide project management skills and advice to sales teams during tenders
- Collaborate with colleagues around the world to improve our processes and programs
The skills & experience we look for
- 3 years B2B client facing project management
- Exceptional communication and relational skills
- Excellent project management and organizational skills to keep on top of deadlines
- Client service mindset, passionate about client success and satisfaction
- Ability to evaluate, prioritize and manage multiple internal and external requests
- Strong analytical skills and ability to uncover stories behind the data (Microsoft excel is your friend!)
- Fluent in German and English, with other languages being a bonus
- Experience working in education and/or with HR stakeholders is a plus
- Passion for learning, both for yourself and, on a bigger scale, for organization
To thrive at EF, you will be
- Proactive, with a strong entrepreneurial spirit and ideas to put forward
- Able to perform in a fast-paced and target driven environment
- Decisive and able to take calculated risks when necessary
What we offer
- Regular opportunities for personal and professional development within an organization that is growing rapidly
- A truly multinational environment with talented and inspirational colleagues
- Competitive compensation scheme
- 30 days paid holiday each year
- Flexibility to work from home 60% and office 40%
About us:
With campuses and offices in over 50 countries, including the beautiful Ashridge House outside London, we offer a truly global and collaborative environment.
Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day.
EF Corporate Learning is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, disability, parental status, identity, experience and everything else that makes you unique.
Find out more: corporatelearning.ef.com
