Operations Specialist (4 Month Contract)

Our family of brands comprises Dansk, the heritage home brand from Denmark, Schoolhouse, the lighting and lifestyle goods company based in Portland, Oregon, and Food52, the curated cooking and home destination, based in Brooklyn New York.

Food52 is a next-generation cooking and home company, named one of the World's Most Innovative Companies by Fast Company, with a monthly reach of more than 30 million people. The digital hub challenges the models of traditional media and retailers, combining content, commerce, and community around the belief that the kitchen is the heart of the home and that food is the center of a well-lived life. Food52 connects a global community of experts and amateurs, supporting them with inspirational, helpful content — recipes, videos, podcasts, cookbooks, and more — and outfitting them with products that make them happy. In addition to a curated Shop that features hundreds of makers, the Food52 family of brands includes the lighting and lifestyle goods company Schoolhouse and the heritage home brand Dansk.

About the Role

We are seeking a highly organized and detail-oriented Operations Specialist to join our team for a 4-month contract. This role will be responsible for ensuring smooth and efficient order fulfillment, and optimizing vendor operations to deliver a seamless customer experience. You will collaborate with various teams—merchandising, logistics, and customer service—to monitor order flow, troubleshoot issues, and help implement and maintain best practices in dropship fulfillment.

Key Responsibilities

• Vendor Relationship Management: Assist with maintaining strong relationships with our vendors, ensuring clear communication and timely resolution of any operational issues or discrepancies related to order management.
• Order Monitoring & Fulfillment: Oversee the order fulfillment process from vendor receipt to shipping, ensuring all orders are processed accurately and on time.
• Operational Coordination: Collaborate with the external vendors and internal customer service teams to monitor the flow of orders and troubleshoot any fulfillment issues.
• Issue Resolution: Quickly identify and resolve any operational issues related to dropship orders, including delays, inventory discrepancies, or damaged goods, ensuring minimal disruption to customers.
• Return Coordination with 3PL: Manage the return process in collaboration with our 3PL, ensuring that returned items are properly documented, processed, and restocked in a timely manner. Work closely with the 3PL to resolve any discrepancies or issues that arise with returned products.

Success Metrics

• Timely and accurate order fulfillment with minimal errors or delays.
• Improved vendor performance and streamlined dropship processes.
• Effective resolution of operational issues and proactive problem-solving.
• Consistent communication with vendors, 3PL and internal teams to ensure a smooth operational workflow.

Qualifications & Requirements

• Experience in E-Commerce Operations: Proven experience in e-commerce operations, supply chain management, or dropshipping, with a focus on vendor coordination and fulfillment processes.
• Organizational Skills: Exceptional attention to detail, time management, and organizational skills to keep track of orders, inventory, and communication across multiple vendors.
• Problem-Solving & Critical Thinking: Ability to quickly identify and resolve operational challenges, especially related to dropship order fulfillment and vendor coordination.
• Communication Skills: Excellent written and verbal communication skills, with the ability to communicate effectively with both internal teams and external vendors.
• Self-Starter: Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Tech-Savvy: Experience with e-commerce platforms, order management systems (OMS), and basic spreadsheet tools (Excel, Google Sheets, etc.) 

COMPENSATION: $25/hr for 16 weeks. 

EEO STATEMENT

Food52 is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics as required by law and as a matter of our company values.