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Bilingual Legal Intake Specialist - Weekend Shift

Remote: 
Full Remote
Contract: 
Fixed term
Work from: 
Colombia

Offer summary

Qualifications:

Prior experience with U.S. law firms preferred, Fluent in Spanish and English (C1 level), Exceptional attention to detail and accuracy, Excellent verbal and written communication skills.

Key responsabilities:

  • Answer new intake calls and follow up on leads
  • Conduct detailed intake interviews and document information
CoreBridge Solutions logo
CoreBridge Solutions Startup https://www.corebridgesolutions.com/
11 - 50 Employees
About CoreBridge Solutions
CoreBridge Solutions, originally rooted in humble beginnings, has grown into a globally renowned leader celebrated for our innovative strategies, steadfast reliability, and deep-rooted understanding of our client's specific needs. What sets us apart from most outsourcing firms is our focus: rather than providing generic virtual assistant services, we specialize in identifying highly skilled talent in specialized professional industries, such as legal, medical, accounting, and lending. Our team operates from a state-of-the-art, Class A office building, which is equipped with top-tier security measures, including biometric access controls. This not only fosters a secure environment but also offers the unique benefit of allowing your entire outsourced team to work collaboratively in one location. Built upon a foundation of seasoned professionals and visionary leaders, we are committed to a client-centric approach. We create bespoke solutions tailored to meet your distinct needs, serving as catalysts for your business growth and success. At CoreBridge Solutions, we don’t just consider ourselves a service provider; we aim to be your trusted partner. We adhere strictly to data protection protocols, make it our business to understand your unique challenges, and are committed to continuous innovation to ensure your ongoing success. Engage with CoreBridge Solutions and witness firsthand how we seamlessly bridge the gap between your aspirations and real-world accomplishments.
See more CoreBridge Solutions offers

Job description

Work Location: Fully Remote (Must be based in Colombia)
Work Type: Full-Time
Work Hours:

  • Monday to Friday: 7:00 AM – 9:30 AM (Colombia Time)
  • Saturday and Sunday: Choose one shift:
    • 7:00 AM – 3:00 PM (Colombia Time)
    • 2:00 PM – 10:00 PM (Colombia Time)

About CoreBridge Solutions
CoreBridge Solutions is at the forefront of the U.S. business services industry, specializing in legal support while also providing services in financial, medical, and marketing sectors. Operating remotely from Colombia, we partner with U.S. law firms and other businesses to enhance efficiency and achieve superior outcomes. We are seeking skilled individuals to join our team and contribute to our growth.

Job Overview
We are looking for a detail-oriented and highly skilled Spanish Bilingual Legal Intake Specialist to enhance our client intake operations for a prestigious U.S. personal injury law firm. This role allows you to significantly contribute to our success while enjoying career growth and flexibility. The ideal candidate has prior experience working with U.S. law firms, possesses high attention to detail, and is proficient in both Spanish and English.

Key Responsibilities

  • Answer any new intake calls and follow up on pending leads promptly and professionally.
  • Assess and qualify potential personal injury cases based on the firm's criteria.
  • Conduct thorough intake interviews, document all pertinent information accurately, and set up case files in the case management system.
  • Send sign-up documents to prospective clients and ensure timely completion.
  • Answer questions regarding the personal injury (PI) process and retainer agreements.
  • Facilitate bilingual communication between clients and the legal team as needed.
  • Ensure all client information is accurately entered and updated in the case management software.
  • Maintain strict confidentiality and adhere to ethical standards in handling client information.

Qualifications

  • Prior experience working with U.S. law firms is highly preferred; familiarity with personal injury law is a plus.
  • Fluent in both Spanish and English (C1 certification or equivalent professional experience).
  • Exceptional attention to detail and accuracy in handling client information.
  • Excellent verbal and written communication skills in both languages.
  • High proficiency in digital technology and experience with case management systems.
  • Able to work the specified hours, including mornings and weekends.

Home Office Setup Requirements

  • Reliable internet with a minimum of 25 Mbps speeds.
  • Desktop or laptop with a recent Intel Core i5 processor or above.
  • Dedicated workspace ensuring privacy and productivity.

Why Join CoreBridge Solutions?

  • Contribute directly to the success of leading U.S. law firms.
  • Opportunities for career advancement in a dynamic and supportive environment.
  • Be part of a company that values innovation and efficiency.
  • Work from anywhere in Colombia with a schedule that supports work-life balance.

Benefits

  • Receive performance-related bonuses celebrating significant milestones.
  • Commitment to a sustainable work-life balance.
  • Work alongside passionate professionals dedicated to exceeding client expectations.

Work Environment Notice
CoreBridge Solutions is dedicated to maintaining a productive, safe, and efficient work environment for all team members. To support this commitment, we use a live monitoring system during working hours. By applying for this position, you acknowledge and accept this monitoring process as part of your role. This system helps us ensure a supportive and effective work environment for everyone.

Join Our Team
If you're ready to leverage your legal experience and attention to detail to enhance client intake operations, we’d love to hear from you.

Connect with Us!

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Transitional Bilingual EducationCase ManagementPersonal Injury LawOnline Communication

Other Skills

  • Client Confidentiality
  • Professionalism
Are you interested?

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