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Billing Coordinator

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Costa Rica

Offer summary

Qualifications:

3+ years in customer billing support, Experience in administrative roles, Solid command of Microsoft Office Suite, Experience with CRM or ERP systems.

Key responsabilities:

Review and approve billable hours
Calculate and sustain revenue forecast for assigned accounts

TTEC Digital Information Technology & Services Large https://www.ttecdigital.com/

1001 - 5000 Employees

See more TTEC Digital offers

Job description

At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.

TTEC Digital is seeking a Billing Coordinator to join our Analytics Consulting Practice.

Our Analytics Practice relies on data science, data engineering, and marketing analytics team members to equip our clients with the leading tools and data-driven insights needed to personalize and fuel exceptional customer experiences (CX).

As a Billing Coordinator, working remotely in Costa Rica, you will partner with TTEC Digital Account team members to create and sustain healthy client commercial experiences. This includes but is not limited to tracking the adoption of the CX products sold into account, and ensuring the proper invoice is created for, distributed to, and paid by the client.

What You'll be Doing:

Billing and Invoicing:

Review and approve billable hours

Calculate and apply invoice credits

Review and approve invoices

Follow up on invoice payments

Revenue forecasting management:

Calculate and sustain revenue forecast for assigned accounts

Administer Microsoft Dynamics Opportunities

Service Reviews:

Review, track, and report on platform statistics that have commercial implications. This includes but is not limited to HW/SW license consumption and resource consumption, billable hours, and pass through 3rd party services, etc.

What You'll Bring:

3+ years of experience working in customer billing support

Proven experience in administrative roles, ideally within a commercial setting

Top-notch organizational skills and attention to detail

Excellent English verbal and written communication skills

Solid command of Microsoft Office Suite, including Excel

Experience using enterprise class CRM or ERP systems (i.e. Salesforce, Oracle E-Business Suite, Microsoft Dynamics)