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IT Program Manager Salesforce Service Cloud

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

North Carolina (USA), United States

Offer summary

Qualifications:

5+ years of Salesforce implementations, Experience with Telephony and AI Integrations, Proven experience in technical project management, Deep understanding of Salesforce architecture.

Key responsabilities:

Guide strategy for global implementations
Manage budget for Salesforce initiatives

Meta Resources Group Startup https://metaresourcesgroup.com/

11 - 50 Employees

See more Meta Resources Group offers

Job description

Our Client, a global Pharmaceutical Company, seeks an IT Program Manager to lead a program of Salesforce Service Cloud integration projects for their Contact Center. This is a remote position with occasional travel, supporting EST hours.

Job Description:

Guide overall strategy for ongoing global implementations with the mindset of a Product Manager
Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, achievements, etc. (cross-functional - Product Owners, Scrum Leads, UX, CX)
Provide monthly program reviews and updates at sprint reviews (deep dive into the current state of project goals, risks, and critical issues)
Manage the budget for the Salesforce Service Cloud initiatives
Own overall success of the Salesforce.com Service Cloud product
5+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle

Requirements

5+ years of Salesforce implementations
Experience with Telephony and AI Integrations required
Proven experience in technical project management or Solutions Architecture, with a deep understanding of Salesforce architecture
5+ years of solution management experience for software or SaaS experience