Save the Sale Specialist

Company Overview

Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.

Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.

The Save the Sale Specialist (Sleep Professional) is a customer service role focused on re-engaging customers who are not fully satisfied with their Sleep Number products, aiming to resolve issues and improve their experience, ultimately reducing return rates and increasing customer satisfaction. This role is designed for individuals who enjoy problem-solving, have strong interpersonal skills, and are committed to ensuring customers have a positive experience with Sleep Number.

Key Responsibilities

• Customer Engagement & Retention: Handle calls from customers looking to return their Sleep Number products; resolve issues and offer solutions to retain them.
• Identify and Address Concerns: Use probing techniques to understand customer dissatisfaction, recommend solutions, and educate on product features.
• Comfort Solutions: Provide expert advice on how to adjust and personalize the Sleep Number settings to resolve comfort-related concerns.
• Product Knowledge & Troubleshooting: Answer product-related questions, diagnose issues, and resolve technology concerns.
• Documentation & Support: Accurately log customer information and resolution details, and provide backup support to other teams when needed.

Requirements

• Education & Experience: High school diploma or GED required; some college preferred. 1-2 years of call center or service industry experience. Sales experience is preferred.
• Skills & Abilities: Strong problem-solving, sales, and communication skills. Ability to handle difficult situations with empathy and professionalism. Comfort with technology and troubleshooting.
• Work Environment: Must be comfortable working remotely with reliable internet. Able to work flexible hours, including evenings and weekends.

Working Conditions

• Remote: Position is fully remote, with a set schedule including evenings and weekends. Must have reliable internet (25 Mbps upload, 5 Mbps download). May be required to report to office if unable to work remotely.
• Equipment & Setup: Sleep Number provides necessary equipment, and you must be able to set it up in a quiet, distraction-free space.

#PIQ

Wellbeing

Wellbeing is more than a catchphrase - it's a movement that permeates our company and through our team members. We are dedicated to enhancing and supporting the wellbeing of our team members and their families through benefits, programs, and resources across our five wellbeing pillars of emotional, financial, career, community, and physical health, with sleep at the center.

By joining our team, in addition to offering competitive pay programs, we are proud to offer eligible team members an extensive benefits package including, but not limited to medical and pharmacy benefits, dental, life and disability insurance, a matched 401(k) Plan, paid time off, and much more.

Safety

Safety is a top priority for Sleep Number supporting customers and team members wellbeing. COVID-19 Precaution(s) are in place consistent with CDC guidelines, U.S. Department of Labor’s Occupational Health & Safety Administration (OSHA), and state/local laws.

EEO Statement

Sleep Number is an equal opportunity employer. We are committed to recruiting, hiring and promoting qualified people and prohibit discrimination based on race, color, marital status, religion, sex (including gender, gender identity, gender expression, transgender status, pregnancy, childbirth, and medical conditions related to pregnancy or childbirth), sexual orientation, age, national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state, or local law.

Americans with Disabilities Act (ADA)

It is Sleep Number’s policy to provide reasonable accommodations to qualified individuals with disabilities during the application process, consistent with applicable law. We may require supporting medical or religious documentation where applicable and permissible by law. If you are a qualified individual, you may request a reasonable accommodation at any time during the selection process, including if you are unable or otherwise limited in your ability to access open roles here.