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Salesforce Specialist at Alpha USA

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

2-4 years of experience as a Salesforce Administrator, Developer or Specialist, Strong experience with Salesforce NPSP and Lightning, Familiarity with nonprofit business processes, Bachelor’s Degree or Certified Salesforce Administrator preferred.

Key responsabilities:

Manage user and license configurations
Enhance Salesforce functionalities and user experience

Alpha USA Non-profit Organization - Charity Scaleup http://www.alphausa.org/

51 - 200 Employees

See more Alpha USA offers

Job description

Job Title	Salesforce Specialist
Department	Information Technology
Supervisor	Breanna Valerius, Director of Information Technology
Location	Remote
Position Type	Full Time
Work Hours	40 hours/week
Purpose of Job	We are looking for a proactive individual that can help us continually improve and enhance our Salesforce platform, gathering requirements and feedback, designing scalable best practice solutions, and managing the product road map. Our Salesforce user experience is of great importance to us, therefore the Salesforce Specialist should enjoy all aspects of user management including support tickets, training, and designing solutions with user satisfaction a priority. We are looking for someone with a good understanding of the Salesforce platform and strong desire to keep learning. This role can understand both our current setup and our business objectives, in order to quickly identify areas of improvement. The ideal candidate will be happy liaising with stakeholders at all levels, with the ability to translate technical information into layman’s terms, clearly explaining design options and their potential impact.

Responsibilities (included but not limited to)

All aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing rules
Salesforce configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards and reports
Sandbox environment management
NPSP configuration and customization
Identify and further requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
Identify unused or underutilized platform features
Create a platform roadmap and define priorities, liaising with stakeholders
Own the communication of any platform changes to end users and stakeholders
Data management to improve Salesforce data quality, implementing rules and automation as needed
Proactive system maintenance including Security Reviews, Release Updates, Health Check, and optimizer
User Support tickets
Monitor and improve user adoption
New user and ongoing user training
Technical documentation

Role Dimensions

Budget Management: N/A

People Management: N/A

Key Relationships – Internal: IT staff, Data & Impact Manager, Field Ministry teams

Key Relationships – External: Alpha International, other National Alpha Offices

Essential Skills, Knowledge and Experience

2-4 years of experience as a Salesforce Administrator, Developer or Specialist, preferably in a nonprofit environment
Strong experience working with Salesforce NPSP, including customizing objects, creating reports/dashboards, and automating business processes
Proficiency with Salesforce Lightning and knowledge of Salesforce tools like Process Builder, Flow, and Apex (basic)
Familiarity with nonprofit business processes and how they translate into Salesforce configurations (donor management, fundraising, volunteer tracking, etc.)
Experience with Salesforce integrations
Strong communication skills with the ability to train and support end users at all levels
Salesforce Certified Administrator or equivalent certification is preferred

Education

Bachelor’s Degree
Certified Salesforce Administrator or other Salesforce certifications
Alpha experience is preferred

Desirable Characteristics

Demonstrates enthusiasm towards continued personal/professional development
Embodies Alpha DNA (prayer, invitation, hospitality, etc.)
Adheres to Alpha Staff Operating Values (see link)
Ability to create an environment of teamwork and collaboration
Excellent analytical and problem solving skills

What Does Success Look Like?

Reduce the number of support tickets related to user errors by 20%.
Achieve a 95% data accuracy rate in key Salesforce objects (e.g., Accounts, Opportunities, Contacts)
Automate 30% of manual business processes using Flow or Process Builder
Reduce the time spent on administrative tasks by 25% via improved automation
Build and deploy 10 new reports/dashboards that provide key business insights and are actively used by leadership teams
Increase report utilization by 25% by improving the relevance and ease of access
Conduct quarterly surveys to gather user feedback, with 80% of users reporting improvements in efficiency or usability.
Implement at least 5 enhancements based on user feedback every quarter.