Data & Quality Assurance Associate

Driven. Engaging. Innovative. Do these words motivate you? If so, then we want to talk with you. Academy of Art University offers a rewarding employment experience for those who excel in a dynamic environment and who can consistently deliver high-caliber customer service. We thrive on ingenuity and pursue ideas every day that lead to extraordinary opportunities for tomorrow.  Apply here for your next career!

At Academy of Art University, we believe in fostering growth and professional development and supporting team members. If you have an appreciation for the arts and a passion for education, we invite you to apply for our Data & Quality Assurance Associate role. The ideal candidate works well as part of a team, has exceptional attention to detail and excellent communication skills. The Data & Quality Assurance Associate will support our Admissions team reviewing and processing incoming lead and application data, ensuring that data is correct and resolving any discrepancies.

This is a part-time remote role, working the hours of 7:00am – 2:00pm PST, Monday through Friday as well as rotating Saturday hours of 8am – 3:00pm PST.

Responsibilities:

• Handles daily critical opening business operations and data/application processing needs before start of Admissions business day, along with Saturday operational data support.
• Thoroughly review web lead data inquiry queue received overnight and throughout the day, effectively processing with further data reconciliation and QA for release into Admissions Specialist portfolio and CRM flow
• Review, assess, and process incoming lead and application data creation and updates for the University
• Process and QA prospective student data and applications from Admissions and other sources/departments, ensuring that data is correct and resolving any discrepancies as appropriate.
• Follow through, coordinate and work with the different departments such as Admissions, Accounts Receivable, Office of the Registrar, Web Support and IT in ensuring all application and payment issues or concerns are resolved in a timely manner
• Assists daily with QA and handling of specialized AOS data processing, such as Scholarships/Grants, Test Score entry, External source data/lead processing, Education Creation, and other processes as needed
• Process and handle assigned daily tasks/requests from Admissions and other departments received to AOS department via email and other sources in a timely and professional manner
• Oversee processing of several AOS and general University email inboxes (i.e. info@academyart.edu, admissions@academyart.edu, AOS@academyart.edu, etc.) to facilitate prompt assistance of prospective students, current students and all other contacts’ needs
• Processes daily Academy Facebook and Instagram social media messaging directed towards Admissions
• Facilitate routing of continuing student and other non-Admissions requests for assistance and data updates to appropriate departments
• Assists with Admissions enrollment processing requests for New Student enrollment, withdrawal, and additional class adjustments
• Perform reconciliation of data deficiencies and inconsistencies found through daily QA, tasks, and requests
• Resolve discrepancies by using standard procedures or escalating to team leadership for resolution
• Assist with preparing reports and data department logs for tracking and documentation purposes utilized by AOS and other internal departments
• Perform other duties as required or assigned

Requirements:

• Must have at least one - two years in a data entry/customer service position; experience preferable and within an educational setting
• Must possess excellent knowledge of Microsoft Office suite; Salesforce experience is a plus.
• An ability to communicate well both verbally and in writing is required

Compensation:

$20.18/hr
Based on experience and location

Job Application Deadline Date: December 13, 2024

Academy of Art University is based solely in San Francisco, California. This job opportunity may be available for remote work from a predesignated location within the contiguous United States.

Benefits

Academy of Art University offers full-time employees health insurance, 401k options, paid vacation based on years of service (15 days' accrual at start), paid holidays, paid sick leave and a commuter benefit program.  The Academy also offers full-time employees an opportunity to take one undergraduate course tuition free each semester.  Employees also have access to our swimming pool, fitness center and recreational programs, including our NCAA Division II events.

Academy of Art University is an equal opportunity employer.  All applicants will be considered regardless of age, Aids or HIV positive status, marital status, domestic partnership, medical condition or genetic characteristics, race or national origin, pregnancy, religion, sex, gender identity, gender or sexual orientation, name change, citizenship, physical or mental disability, veteran status or other status protected by federal, state, local or other law. Academy of Art University will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Equal access to the hiring process, services, and employment is available to all persons. Applicants requiring accommodations to the application and/or interview process should contact the Human Resources Department at HR@academyart.edu.