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Lead Access Management Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Colombia

Offer summary

Qualifications:

4+ years in access management or IT support, Experience with ServiceNow ticketing systems, Proficiency in troubleshooting access issues, Strong understanding of security protocols, OKTA experience highly desirable.

Key responsabilities:

Oversee end-to-end access management process
Manage onboarding for new personnel
Supervise role transfers and access updates
Lead incident response and after-hours support
Document processes and maintain knowledge base

Lean Tech Information Technology & Services SME https://www.leangroup.com/

501 - 1000 Employees

See more Lean Tech offers

Job description

Description

Company Overview:

Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer many opportunities for professionals to elevate their careers and experience substantial growth. Joining our team means engaging with expansive engineering teams across Latin America and the United States, contributing to cutting-edge developments in multiple industries.

We are seeking an experienced Lead Access Management Specialist to join our proactive and dynamic support team. In this key leadership role, you will oversee the access management systems, ensuring secure and efficient access across various platforms. As a lead, you will drive initiatives to strengthen our security posture while managing a team responsible for handling access requests and troubleshooting issues. This is a remote position, offering a unique opportunity to work with advanced access management solutions and contribute to our overall operational excellence..

Position Title: Lead Access Management Specialist

Location: Remote - LATAM

What you will be doing:

Lead and oversee the end-to-end access management process, ensuring compliance with security protocols and internal policies.
Manage the onboarding process for new personnel, coordinating with HR to create and assign user accounts with appropriate access levels.
Review job titles and match them to existing roles, determining appropriate tools and permissions (e.g., SharePoint access for Business Analysts).
Supervise and handle role transfers, ensuring accurate updates to access levels and toolsets for employees moving into new positions.
Administer, install, and troubleshoot Windows software and tools as needed.
Maintain and update system records and access levels for relocated personnel or changing job requirements.
Ensure prompt revocation of access for departing employees, managing termination requests securely and efficiently.
Played a key role in supporting the implementation of large-scale programs, such as the Virtual Radiology Assistant initiative, ensuring proper access for over 3,600 radiologists across the enterprise.
Document processes, updates, and troubleshooting efforts clearly, ensuring a well-maintained knowledge base.
Lead incident response efforts, including providing after-hours and weekend support based on the level of incident and operational demands.
Collaborate with cross-functional teams, guiding junior team members and sharing best practices.

Requirements & Qualifications:

To excel in this role, you should possess:

+4 years of experience and proven leadership experience in access management or IT support, with a deep understanding of access control systems.
Hands-on experience with ServiceNow ticketing systems.
Proficiency in troubleshooting and resolving complex access management issues.
Strong understanding of security protocols and compliance related to access management.
Ability to manage desktop software licenses in line with company policies and contractual compliance.
Experience with remote access tools such as VPN (WatchGuard Branch Office, WatchGuard SSL VPN) and Mobile Access.
ServiceNow certification(s) is a plus.
OKTA experience is highly desirable.
Exceptional communication and interpersonal skills, with a strong customer service mindset.
Strong problem-solving abilities, with a proven track record of managing pressure effectively.
Adaptability and a continuous improvement mindset.
Ability to lead and mentor a team, working collaboratively across departments and sharing knowledge effectively.

Why you will love Lean Tech:

Join a powerful tech workforce and help us change the world through technology
Professional development opportunities with international customers
Collaborative work environment
Career path and mentorship programs that will lead to new levels.

Join Lean Tech and contribute to shaping the data landscape within a dynamic and growing organization. Your skills will be honed, and your contributions will play a vital role in our continued success. Lean Tech is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.