Customer Support Specialist (100% Remote in Portugal)

We're looking for German speaking Customer Service Advisors to join our client's team in the beautiful Portugal!

What you'll do:

• Provide the highest level of support to our customers via phone and email on a range of issues;
• Give accurate, valid and complete information by using the right procedures;
• Be the owner of the customer query and ensuring a timely resolution and response;
• Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner;
• Meet and exceed our customer service quality goals, compliance regulations and productivity targets;
• Create amazing customer experience that people value and we are proud of;
• Be responsible to follow the direction of management and provide feedback

What's the offer:

• Work from home.
• Health Coverage and Private Health Care.
• Attractive Salary package with performance bonus.

What we're looking for:

• German C2
• English B2
• Ability to resolve customer concerns and create a seamless customer experience.
• Ability to walk customers through complex procedures from start to finish.
• EU Citizenship / Residence card / Manifest of interest