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Call Center Agent

Remote:

Full Remote

Contract:

Full time

Salary:

35 - 36K yearly

Experience:

Junior (1-2 years)

Work from:

Illinois (USA), United States

Offer summary

Qualifications:

High School diploma or equivalent required, 1-2 years customer service experience required, 1-2 years call center experience preferred, Bilingual English/Spanish a plus, Intermediate computer skills.

Key responsabilities:

Provide high-quality customer service to inbound callers
Accurate input and tracking of cases
Verify caller information and dispatch inquiries
Maintain up-to-date knowledge of policies and procedures
Adhere to the Privacy Act regarding confidentiality

The Chicago Lighthouse

501 - 1000 Employees

See more The Chicago Lighthouse offers

Job description

Job Details

Job Location: Chicago, IL

Position Type: Full Time

Education Level: High School/GED

Salary Range: $18.00 - $18.50 Hourly

Travel Percentage: None

Job Shift: Any

Job Category: Customer Service

Job Description

STATEMENT OF PURPOSE: The Call Center Agent will be responsible for providing high-quality customer service assistance to inbound callers in a high-volume, multi-client call center. Call Center Agents will be responsible for accurate input and tracking of cases, verifying caller information, , and prompt dispatching of inquiries to appropriate parties, utilizing all available resources.

KEY RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

Adhere to the Privacy Act as it relates to the confidentiality of information gathered and released;
Complete program training, as warranted, and successfully implement that knowledge in day-to-day operations;
Determine the appropriate call types and course of action based on nature of the call;
Gather information from caller and other resources as needed for problem-solving, processing, and dispatching;
Navigate between multiple systems and input data;
Determine and assign priority level of customer call and utilize all tools available to assist customers;
Continually maintain up-to-date knowledge of policies and procedures;
Any other duties as deemed necessary by supervisor.

QUALIFICATIONS:

High School diploma or equivalent required;
Must be able to speak English clearly and professionally;
1 to 2 years call center experience preferred;
1 to 2 years customer service experience required;
Bilingual English/Spanish a plus;
Must have intermediate computer skills;
Ability to multitask and navigate through multiple data screens;
Must be able to problem-solve and relay information;
Must have excellent communication skill.

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:

10 days paid vacation
12 paid holidays
6 sick days accrued over the year
Insurance Eligibility the 1st of the month after 30 days of employment
- Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered
Short/long term disability
Life insurance 2x salary
Employee recognition events
Company matched 401(k) plan
Reasonably priced delicious food options on site (except at Glenview location)

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.