Who We Are:
EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results.

What We Do:

We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients.

Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client management teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years.

Who We're Looking For:

EmpiRx Health is experiencing unprecedented growth, and we are seeking a highly skilled and experienced Client Manager. In this critical role, you will cultivate strong client relationships, proactively drive satisfaction by anticipating needs and delivering tailored solutions. Additionally, you will be responsible for ensuring exceptional client experiences that support contract renewals and foster loyalty. Your expertise will be instrumental in advancing our clients’ success and building long-term partnerships.

We are seeking a dedicated Client Manager with a strong foundation in client relationship management, expertise in Pharmacy Benefit Management, and a commitment to delivering exceptional service. If you thrive in a fast-paced environment, are highly motivated, and are driven to make a meaningful impact, we invite you to apply.

What You'll Do:
As a Client Manager, your role will encompass a wide range of responsibilities; here are a few:

Serve as the primary point of contact for all client-related matters, providing daily support and guidance to both clients and team members (Client Executives) on complex client requirements.
Lead the implementation of new plans and specific product offerings, ensuring seamless integration for clients.
Collaborate with all EmpiRx Health departments and partners in a manner that promotes teamwork and unity to enhance client satisfaction.
Educate clients and vendors on best practices for technology adoption and utilization to drive efficiencies and streamline workflows.
Oversee the timely and accurate execution of all client benefit requests.
Participate in the handoff of client from Sales to Operations and provide support throughout the implementation to demonstrate ongoing commitment from Client Management team from start of the relationship.
Clearly communicate client expectations and provide actionable feedback to the team to facilitate necessary adjustments or improvements.
Present EmpiRx Health’s operational performance metrics to clients as needed, supporting client satisfaction, retention, and upsell opportunities.
Develop and implement client renewal strategies, leading all renewal activities to strengthen client partnerships.

What You Need:

Desire 3-5 years of direct client/account management experience in the healthcare or PBM industries
Ability to interpret current healthcare trends and issues that may affect client strategies.
Proficient in Microsoft Office suite required. Salesforce Sales Cloud CRM experience a plus.
Ability to work in a fast-paced industry at a start-up with duties that will vary day-to-day.
Proactively stay current with pharmacy and industry initiatives to keep the client ahead of the curve.

Why Join Us:

EmpiRx Health is on an extraordinary journey where excellence meets innovation.
We are a collaborative team that encourages groundbreaking ideas, values open dialogue, and prioritizes continuous improvement.
You will be part of a dynamic team where success is a shared celebration, collaboration fuels progress, and we redefine healthcare together.
We offer a generous and competitive benefits package.

EmpiRx Health is an Equal Opportunity Employer
EmpiRx Health is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees. We prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

All employment decisions are based on business needs, job requirements, and individual qualifications. We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. EmpiRx Health celebrates diversity and is committed to creating an inclusive environment for all employees.
Your career at EmpiRx Health awaits – join us in shaping the future of excellence in healthcare.

Client Manager

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