Claims Adjuster, Equine

At DUAL North America, our core values dictate how we live and work. We are a group with independence and people at its heart and we are a home for talent with a unique culture: the biggest small company in the world.

The focus on being a People First business has always been at the very heart of the Group; Our vision was to create an independent business with a unique culture and one that would survive and thrive as a business controlled by the people working for it. And finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

DUAL North America, Inc. is seeking a

Claims Adjuster- Equine

About the role:

The Equine Adjuster will be managing the investigation and adjustment of equine mortality claims from initial assignment to full resolution working with independent adjusters and agents in the investigation of reported losses. The position may also be involved in the handling of claims for other programs for DUAL North America, as needed.

Location: Hybrid/Remote

Salary Range: $85,000.00-$100,000.00

Essential Functions:

• Manage the adjustment of reporting claims, including any investigation and adjustment by Independent Adjusters and experts.

• Input payment if the claim settlement is within approved authority level or request authority as needed based on each individual claim.

• Communicate the claim decision according to the requirements of each state in which the claim was reported

• Provide high quality product and excellent customer service to all policyholders.

• Communicate with the policyholder, policyholder representatives, agents, brokers, experts and independent adjusters as needed during the life of each claim.

• Utilize all available reports to manage pending claims and continue to track them through completion

• Review all recovery possibilities that may be available, and work with subrogation vendors.

• Manage litigation or other forms of dispute resolution, when necessary.

• Manage third party vendors

• Interact with Underwriting Team, London brokers, and carriers , as needed.

• Other duties as assigned.

Job Requirements (education, experience, skills):

• Bachelor’s degree strongly preferred

• 3+ years of experience in equine adjusting preferred

• Prior remote working experience preferred

• Must have current and valid adjuster’s license in at least one state, and ability to get others, as needed

• Knowledge of equine mortality insurance policies

• Excellent verbal and written communication skills

• Strong interpersonal communication skills

• Experience with computerized estimating system, PC and software applications

• Willingness to learn, train and grow knowledge

• If you do not meet all the qualifications for this role, we still encourage you to apply, as we are always looking for diverse talent to join our growing team

What we offer:

A career that you define. Yes, we offer all the usual rewards and benefits - including medical, dental, vision, a wide variety of wellbeing offers, competitive salary, unlimited PTO, 401k with company match, paid volunteer days and more.

We provide an environment where new ideas are encouraged and celebrated, where people who want to have a real hand in our success thrive. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.

EEO Statement:

We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.