Sr. Director, Fulfillment Technology

Radial is the pre-eminent B2C eCommerce fulfillment solutions provider powering some of the world’s best customer experiences, specializing in tailored, scalable eCommerce fulfillment solutions for mid-market and enterprise brands.

The Sr. Director of fulfillment Technology directly manages the Warehouse Management System, Transportation Management System & WCS/WES product teams. This role owns and authors business reviews of the team roadmap and manages priorities against the capacity to deliver results. This role takes ownership over the development and implementation roadmap and drives results by inspiring a positive, high-energy, results-oriented culture across the team. This role works closely with cross-functional business partners to implement next-generation supply chain technologies and enhance our existing technologies and processes. The Sr Director of Fulfillment Technology sets the overall strategic vision for the fulfillment technology team; is accountable for succeeding against identified business outcomes and metrics; sets and manages the budget and financials; and sets the short- and long-term goals and quarterly objectives and key results (OKRs) individual manages people which includes responsibility for setting individual and team expectations, delegating assignments and managing performance, identifying talent needs, and coaching and developing team members.

Responsibilities:

Strategic Planning:

• Develop and implement technology strategies to enhance fulfillment efficiency and effectiveness.
• Develops a culture of innovation and experimentation and facilitates initiatives that address customer needs.
• Owns annual planning for the Fulfillment technology roadmap and represents teams in discussions with executives.
• Leverages enterprise-wide resources to drive improved synergies and efficiencies within the internal and external teams.
• Leads and owns requirements documents (user stories with acceptance criteria, use cases) for all fulfillment technology functions.
• Determines release goals, prioritization, implementation and iteration of new client launch cycles along with existing migrations.
• Defines processes reviews demos with the tech team and validates acceptance criteria.
• Partners with relevant stakeholders, leads and owns the client launches, migrations on the new & existing supply chain execution platform.
• Identifies issues and blockers that may delay the launch or impede the success of products in product portfolio (or strategic capability), communicates to leadership, assesses alternatives to resolve, and takes action to resolve.
• Ensures customer and business goals remain aligned with identified customer needs.
• Owns and develops mechanisms to ensure post-launch learnings are captured into best-practices frameworks or templates, evangelized and utilized in future client launches.
• Sets the strategy for customer engagement and leads its execution, engages with internal and external thought leaders to drive supply chain technology leadership.

Collaboration:

• Work closely with supply chain, operations, and IT teams to ensure seamless integration of technology across the organization.

Process Optimization:

• Analyze and improve fulfillment processes through technology solutions aiming to reduce costs & improve speed.
• Owns and communicates a team vision supporting the broader enterprise strategy; establishes a team culture that aligns with digital and enterprise leadership principles; and visibly ties team decisions to broader enterprise goals and objectives.
• Plans and advocates for needed team resources; and consistently attracts top talent from inside and outside of the company.
• Facilitates an understanding among the team of broader organizational goals and the role each team plays; audits team goals and is accountable for fulfillment technology deliverables & performance against broader organizational goals.
• Shares talent development best-practices across product organization.
• Builds, coaches, and mentors a strong team of product managers while also building a strong team culture of progress, transparency, and efficiency.
• Elevates the team's performance by providing insightful, motivating, and constructive feedback to all roles on the team and working with peers and senior leaders to negotiate and remove execution related barriers.
• Provides leadership to the team by attracting and hiring talented individuals, setting goals and communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, managing performance, providing resources and support as needed, and sponsoring and leading team members through change.
• Leads technology, design, and implementation teams to align, prioritize, and execute roadmap against OKRs.
• Helps technology, design and implementation teams prioritize activities, work through challenges, build and test, launches and optimize product experiences.
• Monitors technology trends, and anticipates their impact on the fulfillment technology roadmap; leverages this understanding to drive innovation.
• Collaborates with the broader operations and technology management community to understand dependencies and create a community of practice.
• Ensure that all technology solutions comply with industry regulations and maintain data security standards.
• Manage relationships with technology vendors and service providers, negotiating contracts and ensuring service level agreements are met. These responsibilities require a combination of technical expertise, strategic thinking, and strong leadership skills.

Qualifications:

• Experience building and deploying highly scalable and mission critical supply chain applications including Manhattan Warehouse Management Systems on prem and Manhattan Active WMS On Cloud, Transportation Management Systems along with WCS/WES applications.
• Experience working with cross functional teams and managing large teams.
• Experience driving decisions using data.
• Excellent communication skills
• Experience working with 3PL organizations is a plus
• Experience working with Manhattan Active Labor Management is a plus.
• Bachelor's Degree in Business, Technology, or related field (or equivalent work experience in a related field).
• 12 + Years of experience Designing, Developing & Implementing Supply chain Software (Warehouse Management system, Transportation Management System, WCS/WES).
• 7 Years of direct team leadership experience across software engineering, warehouse management, Transportation management, WCS/WES teams.
• Proven experience managing and influencing business stakeholders
• Demonstrated ability to balance competing priorities in a large and complex environment
• Deep industry connections and the ability to attract top talent
• Prior experience building, deploying, and operationalizing highly scalable, resilient and critical fulfillment technology solutions solving business problems.

Preferred Qualifications:

• Experience working with Implementation and services teams to design, develop and implement complex supply chain execution systems.
• Experience with Manhattan Active Warehouse Management, cloud-based Transportation Management, WCS/WES (Locis, Geek+, Pyramid, Exotec ) systems.
• Strong financial acumen.

Benefits

• Opportunities to develop and explore career advancement
• Competitive benefits package including medical, dental, vision, paid life insurance and disability, employer HSA funding
• Family planning coverage, including Fertility & Adoption benefits
• 401K matching after 6 months with immediate vesting
• Generous PTO
• Educational assistance and more

This role is remote

Will travel 30-50% from time to time

Candidates with arrest or convictions records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Radial is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any other group or class protected by applicable federal, state or local law.