App & CRM Developer

This is a remote position.

• Part-Time, 20 Hours per Week
  
• Reporting To: Head of Product Development
  
• Location: Remote/Flexible, with occasional meetings
  

1. App Development
   

• Lead the development of a health-focused app with features such as user profile management, health tracking, appointment scheduling, and resource libraries.
  
• Design and implement a user-friendly interface (UI/UX), ensuring seamless navigation, accessibility, and high user engagement.
  
• Integrate secure login and data encryption to protect sensitive health data, complying with industry regulations like HIPAA and GDPR.
  
• Collaborate with the team to define app functionalities, integrating wellness-focused tools, notifications, and user metrics.
  

• Design and implement a CRM system that functions similarly to HubSpot to track customer support queries, automate responses, and manage user engagement.
  
• Create features that allow for efficient tracking of client interactions, follow-ups, and feedback management.
  
• Develop a query management system to enable automated responses to frequently asked questions and streamline support processes.
  
• Ensure CRM integration with the app to provide a cohesive experience for tracking user queries and health metrics.
  

• Develop app and CRM features that prioritize usability, with a focus on creating intuitive workflows for both clients and internal teams.
  
• Implement reporting and analytics tools to provide insights into user engagement, health trends, and customer support needs.
  
• Enable customization options for users to personalize their experience, including health goal setting, reminders, and tailored recommendations.
  

• Ensure the app and CRM are responsive, secure, and optimized for performance across various devices and operating systems.
  
• Perform regular updates, debugging, and troubleshooting to improve system functionality and resolve issues.
  
• Monitor app performance and usage data, making recommendations for enhancements to improve the client experience.
  

• Work closely with cross-functional teams, including Marketing, Customer Support, and Product Development, to ensure app and CRM alignment with business goals.
  
• Document all development processes, integrations, and system configurations to enable efficient maintenance and future updates.
  
• Provide training sessions or materials to internal teams on how to use the CRM and app features effectively.
  

Requirements

• Experience: Proven experience (3+ years) in app development, specifically in health or wellness-focused applications, is strongly preferred.
  
• CRM Expertise: In-depth knowledge of CRM systems (HubSpot, Salesforce, Zoho, etc.) and experience building or customizing CRM functionalities to manage customer queries and track client engagement.
  
• Technical Skills: Proficiency in programming languages (e.g., Java, Swift, Python, JavaScript) for app development and CRM integration.
  
• UI/UX Design: Demonstrated experience in creating intuitive and visually appealing interfaces that prioritize user experience and accessibility.
  
• Security and Compliance: Familiarity with data security standards (e.g., HIPAA, GDPR) and experience implementing secure systems for handling health-related information.
  
• Project Management: Strong organizational skills and the ability to manage multiple aspects of app and CRM development within a part-time commitment.
  
• Communication: Excellent communication skills, able to collaborate effectively with internal teams and provide clear documentation and training.
  

• User-Centric: Dedicated to creating solutions that prioritize and enhance the end-user experience.
  
• Problem-Solver: Able to diagnose issues quickly and implement effective solutions to improve app functionality and client satisfaction.
  
• Adaptable: Willing to stay current with emerging technologies and adapt to the evolving needs of Levitas Group and its users.
  
• Collaborative: Works well within a team, able to balance input from various departments while staying focused on project objectives.
  
• Innovative: Eager to bring creative ideas for enhancing both the app and CRM, always looking to elevate the client experience.
  

Benefits

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job