Offer summary
Qualifications:
Experience with AWS and cloud-based infrastructure, Proficiency in MongoDB for database management, Strong understanding of API and RESTful services, Experience with GraphQL and TypeScript, Background in technical support and customer service.
Key responsabilities:
- Provide first-line technical support in EN/FR
- Resolve client issues through deep troubleshooting
- Maintain technical documents and help center articles
- Communicate proactively with clients and stakeholders
- Collaborate with developers on customer needs