JOB TITLE: Senior Manager, Product Ops and Growth
PROGRAM: Elections Products
LOCATION: Remote; US-based only
EMPLOYMENT: Full time employee, 40/hr. per week
ABOUT US
The Canton Group is a privately held, family-owned company with over 25 years of delivering award-winning websites, software, and digital modern secure solutions to Fortune 500 organizations and Government entities. We take immense pride in offering our employees the benefit of working fully remote while our Headquarters remain open in Baltimore, Maryland. The Canton Group’s presence spans across the nation – including our employees and clients – apply today and join us on our journey of growth!
Our core values:
Intellectually Curious | Committed to doing things the right way | Transparent, Honest, and Fair |Determined to delight our customers | Be Collaborative & Accountable|
OVERVIEW:
We are seeking a Senior Manager, Product Ops and Growth who wants to help shape the future of elections with innovative data-driven solutions. You will be responsible for leading strategic delivery and supporting the Product Management team, ensuring that our election technology systems are efficient, secure, and scalable. You will support the Elections product team by:
- Facilitating user interviews and other market research
- Overseeing quality assurance checks on new features
- Analyzing data to help product management make better-informed decisions
- Developing business processes to streamline product development
- Managing tools (for roadmapping, prototyping, etc.) that the product team uses
- Working closely with support and sales to improve customer experience
You will devote your full attention to the bigger picture by applying operational discipline to the entire cross-functional team, to help clear a path to ensure the Elections product development team—PMs, developers, project managers, customer support, sales—can perform under the best possible circumstances.
We are dedicated to ensuring fair, secure, and accessible elections for all citizens. Reporting to the VP of Elections Products, the Senior Manager, Product Ops and Growth will play a pivotal role in driving operational excellence and ensuring the successful execution of our strategic initiatives.
RESPONSIBILITIES:
Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.
- Strengthen Product Feedback Loop: directly impact the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product. The process also includes responding to customers.
- Delivery Strategy: Develop and execute a product / platform delivery strategy that aligns with the organization's overall business objectives and meets the evolving needs of our customers.
- Own and Maintain the Product Stack: manage Product tools stack, establish best practices and processes around the product stack tools.
- Project Management: Oversee the delivery of key and initiatives, ensuring they are completed on time, within budget, and to the highest quality standards. Work closely with teams to ensure successful product development, go-to-market execution and revenue growth.
- Business Process Management: Monitor and improve the efficiency of Elections Product organizational processes, identifying opportunities for cost savings and process optimization.
- Streamline Routine Tasks: Look at repeating processes and identify opportunities to streamline them so that they take less of the team’s time and yield more impactful results.
- Metrics and Analytics: Analyze Data into Insights for the Product Team and provide critical support by building systems to capture, review, and analyze data. utilize this data to help PMs make better-informed product decisions. Track and analyze product performance metrics to measure success and identify areas for improvement. Conduct market research to identify emerging trends, competitor activities, and customer pain points.
- Financial Management: Manage the preparation and analysis of financial reports, budgets, and forecasts for the Election Products division.
- Customer Engagement: Build and maintain strong relationships with customers to understand their needs and gather feedback on product performance.
- Business Development Support: Collaborate with business development teams to identify new market opportunities and develop sales strategies; Support business development on RFP responses to secure new business opportunities.
REQUIRED EDUCATION & EXPERIENCE:
- Bachelor's degree in business administration, political science, or a related field.
- 8+ years of experience in a senior leadership role, preferably in the elections technology or public sector.
- Strong project management and program management skills.
- Experience with financial planning and analysis.
- Excellent communication and interpersonal skills, with the ability to build relationships and influence others.
- Strong organizational and time management skills.
- Ability to work independently and as part of a team.
Preferred Qualifications:
- Experience in elections technology, deployment and standards
- Experience working in a fast-paced, high-growth environment.
- Knowledge of the election technology industry and regulatory landscape.
- Experience working with government or public sector organizations.
- Knowledge of data analytics and data-driven decision-making.
PHYSICAL REQUIREMENTS:
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift 15 pounds at a time.
- May be required to work on-call or long hours, if necessary, in case of serious network malfunction.
If you are a passionate and experienced project manager who is eager to operationalize Product and make a significant impact on the future of elections, we encourage you to apply.
AFFIRMATIVE ACTION/EEO STATEMENT:
It is the policy of the Canton Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
As part of the company's equal employment opportunity policy, the Canton Group will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.
The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.
Compensation$130,000-$135,000
