GoTeam is currently in search of a
Collections Specialist. This role will help monitor our revenues by reaching out to customers to collect payments for overdue bills, loans, and other payments. If you have a minimum of 3 years of experience in collection experience, strong communication skills, and exceptional attention to detail, we encourage you to apply and be part of our team dedicated to driving positive growth.
Responsibilities
- Contacting customers for payments by phone, email, or text
- Collecting payments on past due bills using professional and empathic communication
- Maintaining and updating customer information, including phone numbers and addresses
- Listening to customer's stories and determining if debt can be collected
- Setting up repayment plans
- Recording new commitments to repay debt
- Re-issuing customer invoices as needed
- Answering questions and facilitating disputes from customers
- Managing account balances tracking outstanding debts and trends with lagging payments
- Responsible for tracking and organization of various information for non-paying customers
- Using computer systems to keep notes on customer contact
- Creating a list of people who have not made payments, noting the various types of customers, priority to the business, and balance size
- Locating customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Reviewing terms of sale or loan documents
- Issuing invoices and bills and sending them to customers through various channels (mail, e-mail, etc.)
- Recommending write-offs for appropriate accounts and amounts following a standardized process
- Recommending repossession proceedings or handing over the account to a law practice that specializes in debt collection
- Being a support to the Sales team, acknowledging that Collections is an extension of Customer Management
- Facilitating payments in coordination with the Accounting Receivable team through various methods (cash, online payments, etc.) and processing correctly
- Ensuring accounting records are updated with new payments, balances, customer information, etc.
Qualifications
- Minimum of 3 years experience in collection with adherence to US laws and confidentiality guidelines
- High school diploma or GED; further education will be a plus
- Strong proficiency in MS Office (especially Excel)
- Excellent English for clear communication with very strong attention to detail and precise
Work Requirements
Your Benefits
- Company-provided laptop and an extra monitor for enhanced productivity and convenience.
- 7 Habits of Highly Effective People Training.
- Your copy of "Little Black Book for Stunning Success"
- Exceed Institute, Masterclass and GoTeam Cares program to help you navigate life and build a rich and connected family life.
- Get HMO coverage from day one for you and a dependent, with P200K coverage, private room benefits, and P10K medication reimbursement for both. Extend this healthcare opportunity to up to four additional dependents, including your common law partner.
- 24/7 access to counseling support for mental health through our Employee Assistance Program (EAP), helping you thrive amid parenting challenges, stress, or relationship issues.
- Free legal advice and financial consultations as part of the EAP.
- Access to Salary Finance Platform for personal loans upon regularization, repayable via direct salary deduction
- P1,000,000 Life Insurance coverage.
- Access to personal loans upon regularization, repayable via salary deduction
- Leave policy granting 10 days of annual leave, increasing to 15 days after one year.
- Welcome gift on your first day.
- Monthly Discover You lunch featuring CEO presentations, leadership training, and Values Awards.
- Monthly gratitude celebrations and prizes, including Trivia, Talent Night, Personal Development, and Acoustic Nights.
- Welcome Tea with the CEO and work anniversary celebrations.
- Earn P10K employee referral bonus and a chance to win a trip for two (2) to Bali, Indonesia.
Your Family's Benefits
- 24/7 access to confidential counseling support for mental health for four family members through our Employee's Family Assistance Program (EFAP).
- Preventive Care: Health Education Counseling on diet or exercise, periodic monitoring of health problems, family planning counseling, four (4) wellness sessions, 5 sessions of Mindcare Counseling per member per year with ₱5,000 reimbursement once the 5 sessions are fully consumed.
- Free legal advice and financial consultations for four family members as part of the EFAP.
- Free Telemedicine for four family members.
- Personal invites for your family members to our monthly virtual events, with opportunities to win prizes.
Our Story
In 2014, our CTO and Founder Matt Kesby starts Go-Virtual Assistants (GO-VA) with one full-time member. The following year, CEO Fiona Kesby moves to Cebu to be onsite as the company scales. She emphasizes that the best way to attract talent is to take exceptional care of them.
In 8 years, GoTeam has grown its client base to business owners from Australia, the U.S., the U.K. and Singapore. Working with highly skilled and motivated team members in GoTeam gives these businesses all the benefits of outsourcing and offshoring, without any of the complications and additional costs of starting their own office locally.
The warmth and welcoming culture of GoTeam starts from Day 1, with our Chief Happiness Officers providing each new team member with a Welcome Kit. HMO Coverage for yourself and 1 dependent kick in on Day 1 as well.
Among GoTeam’s core values are Discovery and Humility. (The overarching one is Care.) Fiona sets an example of leading by these values by consistently encouraging team members to read and discover new skills, industry best practices, and advice for leadership, self-care, and growth.
Monthly “Discover You” events are being held to ensure that the entire company is up-to-date with current developments, celebrate wins from the previous month, and acknowledge those team members who have made an impact in their clients’ businesses and exceed expectations as well.
At GoTeam, no team member is left behind. Everyone is heard and made to feel that they truly belong.
Learn more about Our Culture here: https://go.team/ph/our-culture/
Work Set-up
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