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Customer Service Representative

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

Indonesia

Offer summary

Qualifications:

Fluency in English, speaking and writing, Good knowledge of G-suites (Google Docs, Gmail, etc.), Personal integrity and conscientiousness.

Key responsabilities:

Answer customer questions via phone, email, and chat
Diagnose and solve customers’ problems
Communicate effectively with customers and peers
Coordinate with peers and manager

Influx

201 - 500 Employees

See more Influx offers

Job description

We’re continuously looking for detail-oriented and thoughtful people to join our team. You’ll be tasked with answering customer questions through phone calls and video calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem.

Influx is a growing and profitable startup providing customer support for brands and tech companies on-demand, 24/7, every day of the year. To achieve this, our operation includes more than 1000 team members around the globe.

Duties

You’ll be tasked with answering customer questions over the phone and need to be able to think on your own, communicate clearly and effectively in writing, and empathize with customers.
Diagnose and solve the customers’ problems via phone, email, and chat.
Communicate effectively via phone, chat, and email with our customers
Coordinate effectively with peers and your manager

Requirements

Fluency in English, spoken and written communication.
Excellent communication skills.
Personal integrity and conscientiousness.
Strong orientation on task completion, results, and strategic goals.
Team player.
Continuous learner.
Good knowledge of G-suites (Google Docs, Gmail, Google meets, Calendar, and so on).
Have your own laptop.
Noise-canceling headset.

Benefits

A work-from-home arrangement, which provides some flexibility to a degree
An international team that embraces a growth mindset as well as the importance of coaching. You will grow with us!
A set of international clients with high standards of excellence
A growing company (and industry), which poses challenges as well as opportunities!

Fresh graduates may apply!

This is a full-time job only, 44 hours per week.

If you're the one that we're looking for, hit Apply! We'd like to have a chat with you! :)

IMPORTANT NOTES:

Influx never asks candidates to make any payment throughout the entire recruitment process.
Successful candidates will be contacted only through email ending with @influx.com.