VP North America Professional Services - Remote

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We're looking for a diverse group of collaborators who believe data has the power to improve society. Adventurous minds who value solving some of the world's most challenging problems. Here, employees are encouraged to push their boldest ideas forward, united by a passion to create a world where data improves the quality of life for people and businesses everywhere.

VP North America Professional Services - Remote

Informatica is seeking a senior level Professional Services leader to drive the next phase of our customer value delivery evolution focusing on AI-driven cloud data management solutions and our consumption go to market strategy. In addition to delivering consulting objectives, the candidate will assist in sales, onboarding, customer relationship management, enablement, partnering and career development of your team.

The successful candidate will report to the Senior Vice President, Global Professional Services.

Your Role Responsibilities? Here's What You'll Do

• Maintain relationships and alignment with other teams and stakeholders, especially Sales, Customer Success, Product, and Technical Support.
• Maximize customer business outcomes and satisfaction as demonstrated through financial and operational goals and KPIs.
• Attain prescribed revenue and margin goals for the North America practice. Provide accurate, predictable, and complete revenue forecasts.
• Lead a diverse group of professionals tasked with selling and delivering services across regions and verticals within the United States.
• Conduct long range planning to determine cost and effectiveness of operations, policies, and programs relative to strategic goals.
• Collaborate with sales management to create targeted programs mapping to vertical markets, key accounts and multi-level service needs.
• Partner with Sales and Customer Success to provide seamless interactions with customers.
• Engage organizational resources to productize, promote, price and position solution offerings and services.
• Work with the partner ecosystem to provide balanced delivery capability across the INFA portfolio.
  
  

What We'd Like To See

• Lead an organization primarily responsible for materially impacting customer outcomes and product consumption rates through best-in-class service engagement. Promote a culture of continuous customer value, always seeking incremental use cases and expanded Informatica Data Management Cloud leverage.
• A strong focus on execution. This individual must be strategic and creative – but strong execution capabilities are critical for success. Success will be judged by what is accomplished, not created.
• Enthusiastic, high energy and motivating leader who is visibly passionate and is capable of inspiring and motivating a large organization. Possesses an intellect and the executive presence to become a true business partner across the corporate and field functions – someone who can contribute to broader business conversations beyond his/her functional expertise.
• The appropriate level of drive and “toughness” to effectively manage multiple demanding and critical functions in a fast-paced environment – ensuring that results and deadlines are achieved without damaging morale.
• Leadership skills that create loyalty, trust and following. One who can energize people and teams and make cross-functional cooperation happen. This individual must be highly respected from a 360-degree perspective.
• Ideal candidate will be a team builder, team player and a leader. The candidate must have the personal drive, passion and enthusiasm to both understand and successfully navigate an enterprise software company that is evolving to support the changing needs of the business and customers.
• Demonstrated capability to establish meaningful relationships with customers and partners, hold customers and partners accountable, manage customer expectations and escalations effectively, and build mutually beneficial relationships with partners.
  
  

Role Essentials

• 15+ years of professional experience with a successful track record of leading and managing a large services organization. Specific experience in SaaS enterprise software consulting is a preferred, and experience with both one-time and subscription services delivery would be outstanding, but not a requirement.
• You will also have an executive presence, industry stature and credibility to strategically position us in the market.
• Hands on, entrepreneurial style – one that looks to become personally involved in all elements of managing his/her functional responsibility, and someone who seeks to develop like-minded senior managers with similar capabilities.
• Comfortable traveling for work as needed.
  
  

Perks & Benefits

• Comprehensive health, vision, and wellness benefits (Paid parental leave, adoption benefits, life insurance, disability insurance and 401k plan or international pension/retirement plans
• Flexible time-off policy and hybrid working practices
• Equity opportunities and an employee stock purchase program (ESPP)
• Comprehensive Mental Health and Employee Assistance Program (EAP) benefit
  
  

We're guided by our DATA values and we are passionate about building and delivering solutions that accelerate data innovations. At Informatica, we know diversity drives innovation. We are proud to be an Equal Opportunity Employer dedicated to maintaining a work environment free from discrimination, one where all employees are treated with dignity.

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We pioneered the Informatica Intelligent Data Management Cloud™ that manages data across any multi-cloud, hybrid system, democratizing data to advance business strategies. Customers in approximately 100 countries and more than 80 of the Fortune 100 rely on Informatica. www.informatica.com. Connect with LinkedIn, X, and Facebook. Informatica. Where data and AI come to life.™