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Digital Account Manager

Remote:

Full Remote

Contract:

Freelance

Experience:

Mid-level (2-5 years)

Work from:

Colombia, District of Columbia (USA), United States

Offer summary

Qualifications:

2+ years in client account management, Experience in retention marketing, Proficient in email and SMS marketing, Strong problem-solving abilities, Track record of driving client success.

Key responsabilities:

Cultivate client relationships in retention marketing
Serve as primary client contact with proactive communication
Manage project timelines and deliverables efficiently
Identify growth opportunities and upsells in accounts
Ensure high-quality deliverables and client satisfaction

Prosana Human Resources, Staffing & Recruiting Startup https://www.theprosana.com/

2 - 10 Employees

See more Prosana offers

Job description

Founded in 2020, this full-service retention marketing agency specializes in building results-driven, time-tested email and SMS retention programs for e-commerce brands. With a decade of experience, they help businesses—from solo entrepreneurs to large-scale brands—engage customers through personalized and impactful email strategies. Their mission is to craft unique, high-performing marketing solutions that elevate brand presence and drive long-term customer loyalty.

If you’re passionate about retention marketing and client success, read on to find out more!

What You’re Getting Yourself Into

As an Account Manager, you’ll be the main point of contact for clients, ensuring their email marketing campaigns meet expectations. You'll manage communications, provide updates, and keep everything on track while collaborating with the internal team of email marketing specialists to hit deadlines. With a keen eye on project scope, you'll set boundaries to keep things running smoothly and identify opportunities to further enhance client success through upsells. Plus, you’ll make sure assets and approvals are timely, adjusting plans when needed to ensure campaigns continue to deliver results.

This is a fully remote contractor role of 20 hours per week. Working hours cover the MT timezone.

What’s In It For You

A fully remote position and team, to be able to work from the comfort of your own home
Flexible working hours to be able to work together with your team and balance autonomous work
Growth opportunities that will allow you to develop your skills and go towards a path that interests you

How You Will Spend Your Time

Cultivate and nurture client relationships, focusing on retention marketing through email and SMS, while ensuring clients' objectives are met and exceeded
Serve as the primary point of contact for clients, ensuring clear and proactive communication through daily emails, weekly updates, and monthly strategic meetings
Manage project timelines and deliverables, ensuring alignment with client expectations and keeping everything on track
Collaborate with internal teams to implement strategies and ensure projects are completed efficiently and on time
Identify growth opportunities within existing accounts, recognizing potential upsells and driving overall retention
Use tools like ClickUp, Slack, and Google Workspace to manage projects, coordinate with clients, and ensure smooth communication across teams
Ensure high-quality deliverables and maintain client satisfaction throughout the project lifecycle

Who You Are

You have 2+ years of experience in client account management, particularly in retention marketing, with a focus on email, SMS, or loyalty programs
You have a proven ability to manage project scope, set boundaries, and ensure tasks are completed on time, even without a dedicated project manager
You’re adept at identifying upsell opportunities and understanding client needs to expand service offerings
Strong problem-solving skills, particularly in a strategic, solution-oriented approach to client challenges
You have a proven track record of driving client growth and success, achieving measurable results through strategic digital marketing initiatives
You have excellent written and verbal communication skills, with the ability to manage multiple client projects efficiently
You are available to work within MT hours to ensure smooth communication with both clients and the internal team
You thrive in a fast-paced, remote work environment, showing exceptional time management and project coordination abilities
You have prior experience in remote work, demonstrating the ability to thrive in a virtual work environment