Analyst, HR Operations

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Responsibilities :

• Act as a primary HR point of contact for manager and employee in understanding the questions and issues, advising them in a professional way and handling their queries in a timely manner utilizing HR Contact Center procedures, policy manuals, knowledge management system and other reference materials.
• Manage the quality of employee data in Human Resource systems to ensure data accuracy and that entries are updated for payroll and benefits
• Maintain efficient service delivery by ensuring transactional requests and assigned inquiries are completed within SLA depending on priority & complexity.
• Ensure maximum employee satisfaction by ensuring interactions with employees with quality & timely response. Consistently provide impactful employee experience.
• Build, organize and review knowledge base content, being the gatekeeper and publisher of KB, and ensure the promotion of direct accesses.
• Document all transactions, customer inquiries and their resolutions in the HR Contact Center case management technology application
• Resolve non-standard employee inquiries independently, identifying the best means to find expert support internally or externally
• Liaise with external and internal suppliers and agencies as appropriate to deliver Human Resource transactional services
• Support continuous improvement activities to further simplify and standardize processes
• Provide transactional Human Resource support using Workday across all processes and business units in a service center environment
• Being proactive in handling risks or process gaps that you face and involving the responsible teams to find a solution together
• Initiating and leading process improvement projects to release capacity for the incoming new processes
• Perform any other duties deemed reasonable and necessary by the business

Requirements

• Knowledge of HR processes and exposure to a Shared Service Center environment
• 2- 5 years of experiences within the HR field, preferably in a generalist role, with good understanding of PH HR practice, HR Operations responsibility and processes, delivering remote HR operational services with quality and efficiency
• Ability to handle a high volume of employee contacts daily while maintaining a positive attitude
• Ability to meet deadlines in a high-volume energizing environment where change is constant
• Ability to work independently on complex non-standard queries/cases with limited guidance and ability to work in a team environment
• Experience with HRIS systems such as Workday is a plus
• Experience with help desk tool such as ServiceNow is a plus
• Good knowledge on PH Payroll & Statutory Benefits to resolve employee enquiries
• Ability to anticipate and understand customer needs and provide guidance
• Good interpersonal and customer relationship skills to handle difficult and sensitive matters

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Human Resources is committed to making Collins Aerospace a great place to work, grow and belong by recruiting, onboarding, developing, rewarding and retaining the very best talent our industry has to offer. By fostering the right culture for our employees to learn and fulfill their potential, Human Resources positively impact our business’s success – every day.  Join our team and help us soar to new heights.

We make modern flight possible for millions of travelers and our military every second.  Our major product lines are on-board virtually every aircraft flying. Be it keeping passengers safe with our emergency power generation systems, or creating a positive in flight experience through reliable cabin pressure controls and quieter engines, Power & Controls focuses on delivering a best-in-class experience to our customers. We hire the top people in the industry. Their ideas drive our performance, and their integrity keeps our customers happy. Join us as we take flight!

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Remote: Employees who are working in Remote roles will work primarily offsite (from home).  An employee may be expected to travel to the site location as needed. 

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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