The IACS Senior Analyst will support the IACS team in a timely and efficient manner. The candidate will carry a reduced caseload and assist the manager in overseeing the daily activities of the IACS team to ensure accurate and timely processing of all assigned tasks. . The Senior Analyst will assist in providing coaching, direction, and on-the-job training to the team. The Senior Analyst will also be the first point of escalation and problem resolution and will support necessary activities for new client implementations.
Essential Duties Include Some the Following:
- Prepare and audit complex cost projections, letters of assignment, compensation balance sheets, certificate of coverage, and conduct self-reviews of all deliverables using checklists
- Perform a self-audit targeting 100% accuracy
- Understand and explain basic tax queries on cost projections; know when to enlist the client’s tax provider for guidance
- Demonstrate advanced knowledge of Word and Excel including V-lookups, pivot tables
- Interpret client policies and apply benefits based on the policies
- Exhibit advanced knowledge of merge templates and report writing and running Cognos reports
- Liaise with Cartus International Assignment Consultants to initiate, update and cease assignment allowances for international assignees. Also serve as a second level escalation of payroll instruction form Payroll Instruction Form (PIF) issues.
- Understand and explain as needed to client contact, compensation analysts, and Cartus consultants, fluctuations of exchange rates and index and how that affect the cost of living allowances
- Assist L&D in training International Assignment Consultants on IACS processes
- Understand the concepts of payroll processing including client specific payrolls, split payrolls, goods and services spendable, social taxes, hypo taxes, and gross up calculations
- Prepare and maintain the Compensation Accumulation Tool (CAT) and tracking tool and update mappings as needed
- Coordinate yearend process with client, Cartus, tax providers and prepare all necessary reports, presentations, job aid documents, timelines, and authorization lists. Monitor progress throughout the yearend cycle and handle all communication and queries coming from tax providers or other internal departments.
- Prepare and provide presentations over the phone or in person to client contacts as needed related to payroll, compensation accumulation, or any other deliverable.
- Train client on Cartus processes
- Manage workflow and communication among team members to ensure customer and client requirements are met
- Handle service delivery issues/service breaks and serve as first level escalation for team
- Identify and implement process and procedural improvements as approved by manager
- Manage day-to-day higher level tasks for team, including data audits, complex cost projections, payroll reconciliations, etc.
- Oversee and perform calculations for unusual or exception situations
- Interact with client and internal departments on technical issues as they arise; serve as a liaison with internal Cartus departments to ensure effective working relationships
- Identify and coordinate IACS training needs, including on-the-job technical training
- Manage external provider relationships to ensure accurate and effective services integration
- In conjunction with the Manager, direct and evaluate daily work performance of staff; make staffing level recommendations to Manager; co-manage daily performance, and provide regular feedback and coaching to team members
- Build complex calculations used for the automation of our cost projections and understand and write SQL statements needed for the automation of our deliverables
- Participate in special projects and other duties as required
- Prepare billing as necessary and understand the impact of the financial impact of client’s service level agreements
To qualify for the role you must have:
- Bachelor’s or Associates Degree in related field preferred (Accounting, Economics, Math, International Business, Human Resources Management) or similar work experience
- 3 to 5 years of working experience preferable in the field of global mobility, accounting, payroll, compensation, international human resources, or tax experience in a multinational corporation
- Advanced knowledge in Microsoft Office Programs, especially Excel
- Systems proficiency and demonstrated ability to learn new technical systems
- Possess strong organization, planning and analytical skills
- Strong aptitude for numbers
- Strong written and verbal communication skills
- Proactive and possess strong problem solving skills
- Demonstrated leadership skills
- Strong interpersonal, communication, influencing, and team building skills required
- Ability to document processes
- Natural curiosity about how processes work and why
- Demonstrated competency of Analyst I and II job responsibilities and knowledge
Ideally, you’ll also have:
- Knowledge of Cartus products and services highly desirable
- Understanding of world affairs, geography and economic issues
- Language skills or international living/working experience Knowledge of foreign assignment matters (payroll, accounts payable, relocation, tax, and compensation and benefits)
- Preferred SQL coding and VBA knowledge with ability to write macros
Core Competencies:
- Strong analytical, judgment, and decision making skills
- Strong detail and deadline oriented
- Client and customer service oriented
- Quality assurance focus
- Strong organization, planning, and prioritization skills
- Excellent communication skills
- Exerts influence on team
- Team player and be able to motivate team
- Flexible and ability to multi-task and perform under pressure
- Initiative and creativity
- Mentoring and training skills
- Self-motivated and able to work independently
- Technology skills
- Conflict management skills
