Quality Auditor

Quality Auditor

At our Company, we grow People, Brands, and Businesses! As a Quality Auditor, you will implement and conduct quality control audits to ensure adherence to operational standards. By reviewing a sample of cases or transactions completed by the Operations teams, you will assess compliance with Critical to Quality (CTQ) parameters and Standard Operating Procedures (SOPs). Your focus will be on key metrics such as Process Adherence and Decision Accuracy. When audit scores fall short of targets, you will drive corrective actions and recommend improvements to processes and SOPs to ensure high-quality service delivery.

What We Offer:

• Full-Time Benefits (Medical, Dental, Vision, Life)
• 401(k) with company match
• Paid Training and Skills Development workshops
• Generous Paid Time-Off

Responsibilities:

• Audits cases/transactions to ensure compliance with standards.
• Marks met/not met and documents the reason for defects/errors.
• Documents defects and trends for Critical to Quality (CTQ) parameters.
• Completes the target sample audits each week as allocated.
• Develops and implements quality control audit plans.

Qualifications:

• Strong written and verbal communication skills.
• Excellent comprehension skills to clearly state issues to stakeholders.
• Well-organized, detail-oriented, and capable of handling a fast-paced environment.
• Ability to work both independently and as part of a team.
• Proficiency with Microsoft Excel, Word, Outlook, and web browsers.
• Experience with data reporting, syndicated data, and process improvement.
• Knowledge of auditing principles and the ability to communicate findings effectively

Job Will Remain Open Until Filled