Job Title
Continuous Improvement Lead
Job Description
You will collaborate closely with Customer Solutions management as the Sleep & Respiratory Care Continuous Improvement Lead, to set the organization's goals and objectives for continuous improvement.
Your role:
- Utilizing Philips Branded LEAN Training materials to train the Customer Solutions and Support Organization, while providing mentoring and coaching to associates on Lean principles and practices. In conjunction, leading Kaizen and problem-solving events to drive effective solutions to solve problems.
- Ensuring open communication throughout the organization by keeping management informed of project status and ensuring the coordination of Lean activities. Attending weekly meetings, while organizing, planning, reviewing and providing status of all managed projects.
- Creating metrics, deployment goals, and objectives to drive accountability throughout the organization.
- Lead the implementation of Lean programs from inception to completion, while providing input and feedback to Customer Solutions Leadership teams related to process improvement opportunities.
- Maintaining current knowledge of lean performance principles and practices, while keeping the organization informed. Modeling operational excellence, demonstrating exceptional change and managing behaviors.
You're the right fit if:
- You’ve acquired 3+ years of experience in customer service and have a Lean certification or have 3+ years of experience in continuous improvement.
- Your skills include expert knowledge in Lean methodologies and practices within a customer service and/or support environment. Prior continuous improvement experience is highly desired.
- You have an associate or bachelor’s degree.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
- You’re an excellent communicator, both written and verbal and you have the ability to work positively and effectively across multiple teams.
How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office role.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Philips Transparency Details
The pay range for this position in Murrysville, PA is $57,000 to $97,000.
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Murrysville, PA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.
Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.
