Director, Information Technology

OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

Position Summary/Objective

OneSource provides payment technology and business processes to corporate customers and their employees. The right leader will want to stay close to the technology while directing a team of skilled professionals, be inspired by the challenges that come with staying up to date on Financial Technology trends, and savor the freedom to meet goals in a culture that is based on getting exceptional results.

As the leader of the Corporate IT team, the Director will:

• Lead, manage, and develop a team of engineers to design, deploy, and manage corporate IT infrastructure and production hybrid cloud infrastructure to ensure 24x7 availability
• Lead and manage a team of end-user support analysts to deliver technical support for a global workforce located in corporate and remote offices
• Track initiatives to the Corporate IT budget
• Plan for, manage, and support key corporate applications
• Create, maintain and execute key plans such as: High Availability Architecture, Data Backup, Disaster Recovery and IT Asset Management
• Establish regular communications and coordinate with IT leadership across Information Security, Privacy, Trust & Compliance and DevOps
• Support IT audits and data security policies
• Communicate new initiatives and training materials to operational and R&D groups
• Establish positive, productive relationships with OSV leadership and foster a user-centric service mentality within the team that delivers measurable performance metrics

Supervisory Responsibility

This role has supervisory responsibilities.

Qualifications and Experience

• Bachelor's degree in a technical or business discipline
• At least 7 years of management and/or leadership across a range of individual skillsets
• Experience creating and managing technology budgets evaluating and selecting solutions, negotiating contracts, and maintaining vendor relationships
• At least 7 years of experience supporting global corporate IT Infrastructure
• At least 7 years of experience supporting end user computing, including Windows, Mac, and common business applications such as Microsoft Office including regular operating system and application upgrades
• Experience supporting 24 x 7 business operations and providing on-call support as required by the business
• Experience with computing asset management, developing hardware and software standards, inventory lifecycle management, and hardware refresh cycles
• Strong analytical and problem-solving skills including robust troubleshooting skills with a focus on preventative actions and root cause analysis
• Strong verbal and written communication skills and customer relationship management
• Self-starter who is smart, curious and always motivated to stay on top of technical trends
• Technical competency in the following areas:
  • Cloud technologies (AWS and Azure preferred)
  • VMWare, Docker, K8s and related technology
  • Microsoft Windows Server, Linux, and Active Directory
  • Cisco Networking – Routers, Switches, and Firewalls
  • Microsoft Office 365 and Exchange Online
  • Back Office infrastructure management
  • IT Ticketing systems are a must. ZenDesk is a plus
  • Database technology and infrastructure management is a plus
  • Azure DevOps experience is a plus
• Microsoft, Cisco, ITIL, HDI, or other senior-level technical certifications a plus

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.