Senior Manager, Risk, Quality and Complaints - Newcastle

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

About SS&C Technologies

SS&C is a global provider of investment, financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles.

Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including a contact centre, using digital services.

Get To Know The Team:

Working for SS&C’s Superannuation Administration team offers a stable and meaningful career with ample opportunities for growth and professional development. This role directly supports people’s long-term financial well-being by helping them manage their retirement savings, making it both fulfilling and impactful. The essential nature of the superannuation industry ensures job stability and growing demand, while the work spans finance, customer service, technology, and compliance—providing diverse career paths.  

You’ll be part of a closely collaborative team that leverages new technologies to enhance efficiency and member experience, creating a dynamic, customer-focused environment with room for both personal and professional growth. 

What You Will Get To Do:

The Senior Manager, Risk, Quality and Complaints will undertake the following duties:

• Provide strong leadership and direction to the Operational Excellence team, fostering a culture of continuous improvement and accountability.
• Develop, implement, and maintain risk management processes that align with the company’s frameworks and ensure adherence to client contracts.
• Identify, assess, and mitigate operational risks to ensure the stability and integrity of administration services.
• Provide oversight and monitoring of first-line risk and business teams including control assurance and incident management.
• Develop, implement, and oversee quality assurance processes to ensure compliance with regulatory requirements and company standards.
• Lead the complaints management process, ensuring timely and effective resolution of client issues.
• Support internal and client projects with risk and control assessments.
• Collaborate with internal and external stakeholders to ensure alignment and compliance with contractual obligations and regulatory requirements.
• Prepare and present regular reports on risk, quality, and complaints metrics to senior management and clients.
• Complete other tasks as required to support the Operational Excellence team

What You Will Bring:

• Proven experience in leading and managing teams, with a strong ability to motivate and develop staff.
• In-depth knowledge of operational risk management principles and practices.
• Excellent verbal and written communication skills, with the ability to effectively interact with clients, stakeholders, and senior management.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• High attention to detail.
• Knowledge of superannuation and systems.
• Ability to adapt quickly to changing environments.

Recruitment Process

• MS Teams Screening – TA Partner  

• 1 Hour Behavioral Interview – Hiring Manager/s  

• Offer  

Please Note: Successful candidates will be required to start on 13th January 2025

Why You Will Love It Here!

At SS&C, we offer an exceptional array of benefits and incentives designed to ensure our employees feel valued and supported.

• SS&C Advantage a comprehensive reward and wellness platform
• Income protection insurance and salary continuance
• Bonus Scheme
• Death and TPD insurance (Available through SS&C Superannuation Fund)
• Private Health Insurance discount
• Generous Bereavement & Compassionate Leave
• Primary & Secondary carers paid parental Leave
• Focused on Mental Health
• Hybrid Working Model

Background Checks

All offers of employment at SS&C are subject to background verification checks, including a 5-year employment history, proof of eligibility to work in the hiring location, proof of address, credit check and criminal record check (where permitted by local law). The accuracy of all information you submit as part of your application is vital and may be used as part of the background-checking process should you be successful.

Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.