We are the world’s largest university press. We have both a worldwide reach and a personal understanding of local needs, partnering on the ground to adapt publications and resources to meet the individual needs of communities, societies, and countries. We partner with researchers, educators, and technology partners to stay ahead of the changing ways people around the world are accessing and sharing knowledge. With a presence in more than 50 countries and millions of customers around the world, an idea launched at OUP can have a global impact.
Advancing Knowledge and Learning
ABOUT THE ROLE
Supports tactical operations in the U.S. region through the monitoring of key supply chain touchpoints (i.e. inbound, outbound, and warehousing activities). Become a subject matter expert in OUP’s S/4 ERP system. Deliver continuous improvement by documenting workflows and identifying issues in the supply chain, and working cross-functionality to develop and/or enforce best practices.
Key Accountabilities include:
• Report and track air and ocean freight milestones for imports.
• Identify shipment issues (e.g. customs delays, delayed shipments) and escalate to local key account managers and UK freight team.
• Validate and raise requisitions for Ceva invoices (e.g. checking invoices against agreed-upon rates). Post invoices.
• Stock reconciliation (daily and weekly exercises), including investigating discrepancies between receipted items and system stock, and faulty stock and cost accounting requests.
• Field internal inquiries related to suppliers and supply chain (e.g. validating goods receipts values; validating shipment dates and tracking). If investigations lead to larger initiatives or projects, identify root cause and communicate solutions to key stakeholders. In some cases, oversee corrective action.
• Develop process and training documents to standardize workflow.
• Work with line manager to identify and aid in continuous improvement activities related to supply chain system and processes.
• IBD breakdowns for Ingram to reduce the number of receipts on incorrect IBDs and ensure stock is available promptly
• Monitor for deliveries that fail to goods issue via two reports to ensure invoicing is raised and revenue recognized
• Assist Sales Ops with complex issues and investigations. Implement process improvement, if needed to ensure customers are serviced and costs minimized
• Assist CS with Ingram questions/issues to improve customer experience
• Identify mapping issues with MBGMCR idocs from Ingram and clean up errors.
ABOUT YOU
BENEFITS
We care about work/life balance at OUP. We offer 15 days of vacation time that rises with service, 8 sick days, plus floating holidays, personal days, company holidays, and a 35-hour working week. We are open to discussing flexibility in respect of working hours and the use of technology to support regular remote working, dependent on role. We also have a great variety of active employee networks and societies.
We care for you and your dependents by offering health, dental, and vision insurance plans to our full-time employees. Each plan has multiple levels of coverage to fit your needs and has a high level of contribution made by OUP. In addition, we offer Employee Assistant Programs for all full-time employees, regardless of whether you elect in health insurance. We also offer life insurance and disability insurance.
We help make your money go further by providing a non-elective contribution on your behalf to your retirement plan of 7% of your salary and a matching contribution to the retirement plan of 50% on the first 6% of employee contributions on based earnings.
Please submit a cover letter with your application.
Position Location: This role can be hybrid, based out of Cary, NC (2 times a week in office) or remote in the United States.
GJC Level: I5 (for internal purposes only)
Salary: $50,050-$71,500 dependent on skills and experience
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