Job Title:
Manager, Strategy
Job Description
We're Concentrix. A new breed of tech company — Human-centered. Tech-powered. Intelligence-fueled.
We create game-changing solutions across the enterprise, that help brands grow across the world and into the future. We are trusted by clients across all major sectors, from up-and-coming success stories to iconic Fortune Global 500 brands in over 70 countries spanning 6 continents.
Our game-changers:
Challenge Conventions
Deliver outcomes unimagined
Create experiences that go beyond WOW
If this is you, we would love to discuss career opportunities with you.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Concentrix provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
We're a remote-first company looking for the absolute best talent in the world. Experience the power of a game-changing career.
#LI-Remote
Are you passionate about leveraging data, generating compelling and actionable insights that drive business value, and being part of a team? Then we have the perfect role for you!
Essential Functions/Core Responsibilities
- Serve clients across a range of industries to drive impactful business value through improved customer journeys and better customer experiences
- Build trusted client relationships through proactive account management and exceptional project delivery
- Develop an analytic approach, document tasks and manage timelines for new/existing clients in support of our consulting projects
- Lead a team through analysis of large client data sets and qualitative discovery such as interviews, focus groups, observations, process mapping, and review of client documentation and metric
- Develop recommendations for improvements with calculated ROI/impact expectations related to the project initiatives
- Conduct internal and client-facing presentations to provide thought leadership, findings, and recommended changes for improvement
- Partner cross-functionally to translate business needs into new solutions for customers
- Teach others how to derive insights that are not obvious and build recommendations that have a solid business case for success
- Oversee, coach, and directly manage direct reports
Candidate Background & Profile
- 5+ years of hands-on experience using quantitative and qualitative analysis to identify root cause and provide recommendations.
- 1+ year of contact centers and self-service channels experience
- Communicate ideas to senior executives as well as internal and external stakeholders
- Proven experience organizing and prioritizing projects in a fast-paced and deadline-oriented business environment with a focus on continual improvement
- Demonstrated ability to guide and manage customer transformation efforts
- Solid understanding of the organization's business operations and industry. Demonstrated business acumen
- Bachelor's degree in related field from a four-year college or university with four to eight years of consulting or analytics experience
- Advanced to include, Word, Excel (can maintain complex spreadsheets) and PowerPoint.
Location:
USA, IA, Work-at-Home
Language Requirements:
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
•English
•Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
