Pay Philosophy
The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.
Description
Manages underwriting assistants who provide timely and high-quality customer service to underwriters and agencies/brokers by performing basic underwriting activities, such as qualifying requests for proposals (RFPs), gathering and analyzing data, selecting rates and forms for coverage options, and entering information into databases for account pricing.
Responsibilities
- Selects, develops and manages a talented team that supports the underwriters in achieving a balanced, profitable and quality book of business by performing various pre-underwriting activities, gathering data, identifying rates for coverage options, and entering information into databases.
- Partners with UW to direct the day to day activities of team by facilitating communication and establishing priorities, reviewing territory assignments, redirecting work when needed and assisting others with resolving problems in order to make improvements in the work or meet established operations service standard (e.g., Operational objectives, Billing instructions, Policy Writing Instructions, endorsements, submission clearance, etc.).
- Elevates issues as needed through Tier huddles and problems solving. Maintain compliance regulatory requirements as well as internal policies, procedures and processing with all standards through process confirmations, regular reporting and follow up as appropriate works with the Underwriting Management to ensure underwriting files are documented, follow filing protocol and maintain accurate account history.
- Responsible for the acquisition, retention and development of Underwriting Assistant talent. Formally manages, guides and mentors Underwriting Assistants to improve technical and behavioral capabilities.
- Fosters a collaborative team environment that is conducive to continuous improvement and root cause problem solving activities.
- Promotes an environment of continuous improvement, collaboration and partnership applies Liberty Mutual Systems (LMS) principles to improve customer relationships, quality and work processes.
- Ensures that the unit develops and maintains effective business relationships with underwriters, internal partners and external clients fosters and environment of collaboration and partnership with peers, Distribution, Underwriting, Claims and other areas.
This is a remote role.
Qualifications
- Intermediate knowledge of property and or casualty insurance coverage, risk analysis/selection, risk assessment, rating procedures, rating plans and systems/workflow, pricing and MS Excel/Word.
- In-depth knowledge of commercial lines underwriting products and processes.
- Ability to get work done through others (delegate), communicate effectively (including listening, writing clearly, giving constructive feedback, etc.), get support from above.
- Plan/organize work, analyze and solve problems, focus on the larger picture as normally acquired through a bachelor’s degree or equivalent experience and experience supporting a commercial lines underwriting operation.
About Us
**This position may have in-office requirements depending on candidate location.**
At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.
Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion
We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.
Fair Chance Notices
- California
- San Francisco
- Los Angeles
- Philadelphia
