LS CS Automation IT Specialist

Do you want to join us in helping to fight the world’s most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

At Siemens Healthineers, we offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our Northwest Europe Zone Team as Laboratory Automation IT Specialist. You will become an integral member of the Healthineers Automation IT Team providing 1st & 2nd level support & project implementation support to our customers.

This role is a Field-based role, providing support remotely from home or on-site anywhere in the UK. The role reports into the Customer Services Automation IT Operations Manager in Northwest Europe.

Responsibilities:

• You will be responsible for successfully implementing Siemens Healthineers laboratory diagnostics IT systems within the predetermined time frame, without compromising on quality.
• You will offer remote or onsite installation/configuration support throughout the project implementation phase.
• You will conduct standardised application and IT training, educating the customer and other relevant target groups.
• You will support and provide feedback to the local project manager during all phases of the automation IT project.
• You will provide customer support during the Go-live phase and promptly address and resolve tickets and issues in the field as they arise.
• You will be responsible for planning and executing system upgrades in the field.
• You will be responsible for designing, developing, and implementing the customer Laboratory workflow for the IT solution.
• You will be required to support and contribute to building the IT infrastructure and establishing the networking environment while adhering to Siemens Healthineers requirements.
• You will interact directly with customers, including Laboratory Managers, Supervisors, and IT Administrators, as well as external Laboratory Information System vendors, third-party middleware companies, contractors, and facility engineering.
• You perform pre-implementation activities, including support for the sales process, pre-installation meetings, and technical demonstrations.
• You will meet with our customers to discuss and establish readiness for Laboratory Information System (LIS) interface communication, network security, and connectivity agreements. You will also establish customer-specific workflow decisions that will determine system configuration activities (e.g., test setup, auto-verification, etc.), allowing for the successful integration of Siemens products.
• You will be vital in maintaining customer satisfaction with Siemens informatics and automation products and the performance of the integrated Siemens Healthcare Diagnostics products as a complete system.
• You will be responsible for identifying areas that need improvement, implementing preventative and corrective action plans, and complying with Siemens' quality/regulatory policy.
• You will address customer Automation IT issues and resolve open tickets in a timely manner.
  
  

Skills & Experience:

• You possess a Technical University or Upper Secondary Education, preferably focusing on IT informatics, medical technology, or Biomedical engineering.
• You have an excellent understanding of the laboratory workflow and in-vitro healthcare diagnostics in general.
• You demonstrate an In-depth knowledge of IT infrastructure, networking, cloud technologies, MySQL and Microsoft SQL databases, Linux Red Hat, and Microsoft operating systems is preferrable.
• To be familiar with automating processes and scripting programming like Python and Bash is an advantage.
• Working experience in the in-vitro Diagnostics industry is an advantage, preferably with but not limited to Siemens Healthineers Diagnostics/ IT and Inpeco Automation.
• With your strong interpersonal skills and communication talent, you are at ease collaborating with customers and colleagues at all levels.
• Your organisational ability enables you to always maintain an overview in complex situations.
• You are willing to travel on customer sites with an expected 50% of your time.
• Strong verbal and written language skills in English.
• Professional attitude, cooperation, and willingness to work with a team.
• Full UK Driver's license is essential to the role
• Are you a recent IT graduate with the potential to learn and grow at Siemens Healthineers? Then, you are welcome to apply.
  
  

Benefits:

• A competitive salary
• Generous pension contributions
• 26 days holiday
• Access to our flexible benefits from private medical insurance to dental cover
• Corporate Social Responsibility opportunities including 2 paid volunteering days per year
• Support from our 24/7 employee assistance programme.
• Car Company
  
  

Being part of our team:

Siemens Healthineers is a leading medical technology company with a 170-year legacy of first-to-market technologies and product innovations. Passionately driven by empowering healthcare providers to better help their patients, our technologies touch an estimated 5 million patients globally every day. We are committed to helping healthcare providers to succeed and work in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine as well as digital health and enterprise services.

In addition, we provide a flexible and dynamic environment with the space to stretch beyond your comfort zone in order to grow both personally and professionally. Our unique team spirit arises from embracing different perspectives, open debate, and the will to challenge conventions. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we want you to seek, implement and celebrate your best ideas.

We recognise that building a diverse workforce is critical to the success of our business. We strongly encourage applications from a diverse talent pool and welcome the opportunity to discuss flexibility requirements with our applicants to encourage agile working.