Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Are you a radiographer or have hands-on experience with medical imaging equipment? We invite you to apply for the role of
Technical Customer Support Coordinator and join our Managed Equipment Services (MES) team! You'll be part of a dynamic group supporting critical imaging technology across multiple hospital sites in Manchester, ensuring equipment reliability and patient safety.
Why Join Us?
This role is ideal for someone with a background in radiography or medical imaging technology who wants to leverage their expertise in a rewarding support position. Not only will you gain exposure to advanced medical equipment, but you’ll also have access to ongoing product and personal development training. As part of a team dedicated to continuous improvement and excellence, your contributions will have a direct impact on healthcare delivery in the region.
Your role:
- Helpdesk Coordination: Manage first-line technical support calls at the helpdesk, offering immediate assistance to healthcare staff.
- Data Management: Maintain and update our Siemens Asset Database (EAM) to ensure accurate equipment records.
- Support Rotations: Participate in a structured support rota, providing technical help desk coverage as needed.
- Equipment Inventory & Audits: Assist with annual inventory and audits for medical imaging equipment, contributing to both internal and external audit processes.
- Documentation & Training: Organize technical service manuals and attend relevant training sessions, meetings, and conferences to stay updated on MES-related advancements.
- Safety & Compliance: Support the evaluation of safety bulletins and clinical incidents related to medical equipment, assisting in risk assessment and response.
- Equipment Trials: When needed, help evaluate and trial new equipment, managing the indemnity process to ensure safe and compliant use.
- Process Improvement: Engage in LEAN initiatives to enhance service efficiency and streamline processes.
Your expertise:
- Technical Expertise: Qualifications and experience in radiology equipment operation or maintenance.
- Communication Skills: Strong verbal and written communication skills to effectively interact with customers and team members at all levels.
- Organizational Skills: Experience working in a fast-paced office setting with high attention to detail.
- Tech-Savviness: Proficient in Microsoft Office and comfortable using specialized service management software.
- Cultural Awareness: Ability to work collaboratively within a diverse team and customer base
Benefits
- 26 days of holidays
- Flexible benefits, including medical cover
- Pension contribution (match up to 10%)
- Company shares
- Volunteering days
Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://www.siemens-healthineers.com/en-uk/careers
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.
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