Asset Owner: Virtual Support Agent
This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values – to partner, innovate and act – we are an organization that plan, source, and provide quality customer and partner experiences.
Job Family Definition:
Designs, plans, develops and manages a product or portfolio of products throughout the solution portfolio lifecycle: from new product definition or enhancements to existing products; planning, design, forecasting, and production; to end of life.
Management Level Definition:
Contributions impact technical components of HPE products, solutions, or services regularly and sustainable. Applies advanced subject matter knowledge to solve complex business issues and is regarded as a subject matter expert. Provides expertise and partnership to functional and technical project teams and may participate in cross-functional initiatives. Exercises significant independent judgment to determine best method for achieving objectives. May provide team leadership and mentoring to others.
What you’ll do:
- Leads and drives the end to end strategy and operational product roadmap for one or more products.
- Defines the value proposition, target customer segments, and business case to bring one or more innovative and disruptive products to market with respect to the whole company product portfolio (i.e. Product configuration mix, Revenue/Margins, financials, market share).
- Synthesizes market requirements (MRD) into marketing/customer details through having intimate customer knowledge and business, financial and industry market acumen.
- Advises key stakeholders on the portfolio strategy across all phases of the lifecycle (e.g., planning, development, launch, management, exit).
- Creates and drives goal alignment and collaborates across one or more products' value chain partners to optimize margins and enable success of products per plans across the product lifecycle. (ie. Engineering: product development, Supply Chain: SKUs, inventory and Marketing: marketing and pricing strategies and Go To Market Plan).
What you need to bring:
- Bachelor's degree or equivalent in computer science, engineering or related field of study. MBA or advanced degree in computer science or engineering preferred.
- 8+ years of work experience in related field.
- Technical understanding and knowledge of the relevant industry.
- Expert team skills and ability to cross functionally drive/influence work through others, ability to mentor and lead teams to achieve results for complex, ambiguous projects.
- Expert skills in cost efficient solution building, financial performance metric creation and analysis.
- Expert business acumen and knowledge of root cause analysis and problem detection.
- Technical understanding and knowledge of the relevant industry and ability to provide product specific technical training to the team.
Cross Domain Knowledge, Customer Engagement, Design Thinking, Development Fundamentals, DevOps, Go-to-Market Expertise, Partner Management, Product Lifecycle Management, Security-First Mindset, Strategic Pricing, Strategy Creation, User Experience (UX), Value Creation, Vendor Management
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
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Job:
Engineering
Job Level:
TCP_04
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
